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Hospice of the Valley RN Phones - Bilingual in Phoenix, Arizona

Hospice of the Valley is a national leader in hospice care and has been serving the Phoenix metropolitan area since 1977. A mission-driven, not-for-profit organization, Hospice of the Valley employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Position Profile

The outbound Bilingual Phone RN initiates phone calls to patients upon discharge from the hospital to determine the patient's experience and to provide discharge teaching. Scope of practice in this role is provided solely via telephone consultation. This position is base out of our Central Clinical office located in Phoenix.

Responsibilities

§ Manages phone calls effectively and efficiently.

§ Processes timely and accurate patient status reports.

§ Collaborates in providing patient care.

§ Creates timely and accurate documentation.

§ Utilizes resources effectively and efficiently.

§ Adheres to scope of practice/HOV standards and facilitates continuously improved processes/services.

§ Maintains and enhances professional skills.

§ Adheres to high standards of personal and professional conduct.

Minimum Qualifications

§ Bilingual – English/Spanish

§ Graduate of accredited school of nursing.

§ Current Arizona RN licensure in good standing.

§ Minimum one year of recent experience in medical, surgical or critical care as a professional nurse.

§ Strong clinical assessment skills.

§ Excellent communication and interpersonal skills.

§ Solution driven, creative and resourceful problem solving skills.

§ Ability to manage time well and perform assigned duties with attention to detail, accuracy and follow-through.

§ Proficient computer skills.

§ Minimum two years of recent experience in medical, surgical or critical care nursing.

Hospice of the Valley offers competitive salaries and excellent benefits that include medical, dental and vision plans, generous paid time off, a matching 401k, tuition assistance, an award winning wellness program and a host of employee recognition and rewards. Employees also receive comprehensive orientation, training and resources.

Hospice of the Valley is an equal employment opportunity employer. EOE/M/F/D/V

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