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FirstBank Rep, New Accounts in Phoenix, Arizona


Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 110 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which at is the center of the company’s “banking for good” mantra. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

A Brief Overview

A New Account Representative is responsible for introducing new customers to FirstBank by opening accounts, developing and maintaining account relationships, and providing solutions and resolving customer problems through quality customer service and product knowledge. A New Account Representative is also responsible for cross-selling the Bank's products and services and promoting the Bank by providing excellent customer service and by having the ability to identify and refer customers to the appropriate product and service to fit their needs.

What you will do

  • Provides excellent customer service by opening new accounts; assisting customers with account questions; responding to customer inquiries on related issues; and providing product and service information.

  • Accurately performs all required transactions following policies and procedures to minimize losses, and ensures all activities and work functions meet compliance requirements as defined in company policies and procedures and state/federal laws and regulations.

  • Performs entry/exit for safe deposit box customers, opens and closes safe deposit boxes, and follows safe deposit box policies and procedures.

  • Reviews daily reports and performs maintenance on accounts as needed.

  • Recognizes and develops opportunities for cross-selling bank products and services to meet company sales goals.

  • Demonstrates knowledge and understanding of new account systems, maintaining thorough knowledge of required account documentation.

  • Cross-trains in other functions as requested.

  • Performs other duties and projects as assigned.

  • Understands and complies with all provisions of the Safety in the Workplace policy.

  • Hours can vary from 35-40/week.

Minimum Requirements

  • Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

  • Experience in customer service

  • Comfortable in a sales environment

Knowledge, Skills, and Abilities

  • Ability to multi-task,

  • Knowledge of Compliance policies,

  • New Accounts knowledge,

  • Good understanding of Bank policies,

  • Excellent customer-service skills,

  • Product and process knowledge ,

  • Detail-oriented

Working Conditions and Physical Requirements

  • Frequently remains stationary throughout a typical business day

  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

  • Occasionally positions self to access drawers and shelves of various heights

  • Frequently reaches for and handles paperwork and files

  • Constantly communicates with customers, coworkers, and management in-person and on the phone

  • Must be able to exchange accurate information

Salary Range

Starting at $15.25/hour

Statement of Benefits

FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

This Job may be eligible for the:

  • Teller Balancing Incentive Plan

  • New Accounts Cross-Sell Queue Incentive Plan

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)