TEKsystems Remote ITIL Project/Portfolio Manager in Phoenix, Arizona
We are looking for an ITL Project/Portfolio Manager for a 12 month plus contract with an option to go perm. The candidate can work remote as long as they reside in one of the following cities (Phoenix, Dallas, Tampa, or San Antonio).
Our client is a looking for an ITIL Project/Portfolio Level Manager to support a large SIAM multi-year effort (Service Integration and Management) this effort is tied to their big rock initiative of P&C Modernization. The leader of this team has been charged with developing a service management office for P&C line of business and will build stronger processes for Service Management. This individual will be responsible for building a project plan, taking work off the specialists plates (ie., reporting on the project plan, structure and governance of how to run the meetings, sharing details with key stakeholders, etc.) The project plan will be built in Asana. If they do not have Asana experience they will have to learn it. They will also be responsible for transferring things out of Excel and Jira into Asana with the exception of ServiceNow development work. Asana is similar to MS Project but is more configurable with action items, goals, tasks etc. They are hoping to be off of Jira with the exception of ServiceNow Development but September/October. Details of the story below the feature level are done on a month to month. This individual will have a strong applications project background . They have enterprise service management but it is not centralized, there are shared services for each line of business. This team is tied to Service Integration and Management as per above. The specialists on the team are focused on: Change, Incident, Configuration Management etc. These specialists have been more in the weeds with demand and capacity and she needs them to refocus on their areas of specialization hence the need for the Project/Program Manager. The desired outcome of having this person will result in having a solid understanding of how internal IT is performing, how vendors are performing and how things are integrated. Projects will be smaller with 100 lines or so but they will be in support of the larger SIAM effort
The ideal candidate will have:
Applications project background with emphasis on process and business analysis (this will assist in the connection between business and IT and automation and process)
Asana or MS Project (willingness to learn Asana on their own
Highly organized and structured
Experience managing the project while sitting at the portfolio level
Experience estimating resources, some strategic skills, ability to put together workstreams and organize a portfolio of projects
Experience with Jira and Rally (they will be moving away from Jira and will have to move everything into Asana with the exception of ServiceNow development)
Agile and Waterfall
ServiceNow experience is desirable but not required
PMP desired but not required
Project management, Program management, PowerPoint, Agile, ITIL service management, ITIL process manager, waterfall, excel, ServiceNow, PMP certification
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