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ICF Consulting Group, Inc. Public Health Project Administrator in Phoenix, Arizona

ICF is looking for an experienced Project Administrator to play a significant role in the implementation and management of assigned client projects. In addition to assisting in the delivery of the scope of services, the Project Administrator will be responsible to provide key information that supports and informs the project team. Responsibilities also include participation in the project initiation meetings, review meetings and closeout meeting for each assigned client project. The position is expected to support other members of the Client Services team in performing activities in support of all client projects. Responsibilities of the position grow as the person becomes familiar with our services.

What you will be doing:

  • Plans manage and coordinate delivery of the Client Services’ portion of projects utilizing department technology. Initiate appropriate administrative activity to support successful service delivery.

  • Collaborate and build relationships with internal and external stakeholders like client contacts, PMs, delivery consultants, to assist in providing client excellence.

  • Work directly with the Project Manager (PM) in reviewing and understanding the delivery of the scope of services. Review projects monthly with PMs to assist with the managing of hours against the baseline.

  • Deliver the multi-step process of survey administration utilizing proprietary software in conjunction with other technology platforms.

  • Collaborate with Survey Manager for all custom survey work and create confidential reports containing survey results compared to selected norms.

  • Score responses and create standard graphs for non-custom surveys that contain site specific and/or individual information compared against appropriate standard norms.

  • Prepare invoices using accounting software that accurately reflect client’s billing requirements and deliverable details.

  • Develop timelines for material ordering and custom deliverables, when necessary.

  • Work proactively to ensure that we deliver excellence for both consultants and clients.

  • Be an active participant at internal project team meetings, including taking meeting notes and document project action items.

  • Coordinate coaching calls and visits between company consultants and client customers.

  • Work jointly as a team with other members of Client Services to meet project deadlines and prepare project deliverables on projects which are not regularly assigned.

  • Develop collaborative working partnerships with both internal and external customers.

  • Coordinating with team members frequently for updates regarding the work in progress-required

  • Monitoring the progress of the project and acknowledge team suggestions.

  • Calling partners, making appointments, ordering consumable supplies, and preparing reports

Basic Qualifications:

  • Minimum five years’ experience in a corporate setting with an emphasis on managing work packages and tracking project deliverables.

  • Ability to work effectively with remote stakeholders and customers via phone and multi-media platforms (Skype, go to meeting, conference calls…)

  • Ability to work unsupervised, manage extreme detail and produce error-free work under pressure.

  • Handle multiple tasks with short deadlines and prioritize effectively.

  • Ability to exercise judgment, identify problems, research potential solutions, and identify situations requiring the expertise of others.

  • Must have excellent note-taking skills, deliverables managements, and work plan tracking.


  • Public Health and Program Management Office experience

  • Bachelor’s degree in Public Health

  • Strong computer aptitude with intermediate Microsoft Office experience

  • Demonstrate a strong client service orientation in all activities and all interactions internally and externally.

  • Experience with administration and use of Learning Management Systems (LMS) is a plus

Professional Experience:

  • High degree of professionalism and skill in verbal and written communications

  • Ability to work both independently and collaboratively.

Why you will love working here:

Generous vacation and retirement plans

Comprehensive health benefits

Flexible work location

Diverse workforce that values equality and inclusion

Ongoing training and development opportunities

Friendly community with lots of social events

Participation in charity initiatives

Employee support program

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

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About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at