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CBRE Program Manager in Phoenix, Arizona

Program Manager

Seattle, Washington, United States


1 additional location

Phoenix, Arizona, United States

Project/Program Management

Requisition # 21003675

Post Date Feb 05, 2021


The purpose of this Property Management lead position is to provide Program Management for a cross-functional, national, property management portfolio. The position will be a Single Point of Contact for the Property Management engagement, working with local teams in varying markets to meet the needs of the client.


Serves as primary client contact to ensure that contract objectives are being met and escalation point for any scope, staffing, bandwidth or delivery issues. Prepares and delivers timely, accurate and complete reports.

Oversees the development of annual budgets for operating and capital expenses.

Responsible for reporting status of individual and groups of projects and programs, including financial reporting and submission management for a portfolio of operating budgets. Provides appropriate levels of detail, and summarizes complex issues succinctly.

Interacts with clientTransaction Management andAsset Management to ensure timely transition of relative site information for on/off boarding purposes.

Proactively Identifies new strategies for program enhancement to ensure continuous improvement Presents relevant ideas/suggestions to client as appropriate.

Facilitates regular meetings to review program health for active and pending properties (property pipeline). Collaborates with core team to develop solutions and oversees project team through implementation and completion.

Ensures periodic regular property inspections by third party (is this referring to Asset Services?) are completedin accordance with maintained schedule, with recommendations and/or approved alterations, maintenance and reconditioning as necessary for evaluation.

Manages internal and external relationships in support of program. May provide consultation on complex projects that integrate into an organized program.

Ensures the local Asset Services teams provide industry best-in-class relevant duties and deliverables. Holds local teams accountable through KPIs or other approved mechanisms. Drives Asset Services’ compliance with all local, state and federal regulations including ADA, HazMat, OSHA and emergency preparedness.


Provides formal supervision to teams of employees within an operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the companys values.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.


Requires advanced knowledge of monthly reporting required for the financial management of a Real Estate asset, financial terms and principles. Ability to calculate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.


Possesses the ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.


Advanced knowledge and experience of Property Management principals in an Industrial, and Commercial Office setting.


Strong process skills, negotiating, decision-making and analytical skills are necessary. Demonstrated ability in project management processes, tools and techniques.

Ability to build and maintain effective professional/client relationships.

Intermediate skills with Microsoft Office Suite including MS Project.


Bachelors degree (BA/BS) from four-year college or university and a minimum of 10 years of related experience.


Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.


Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to: Complete all required and assigned HSE training at a satisfactory level, follow all activity policies and procedures, including all HSE-related requirements at all times, participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc., Report any conditions which you feel could result in an accident or injury and / or stop work if required.

Additional Managerial Responsibilities: adhere to all HSE requirements established for CBRE employees, supervisors and managers are additionally required to:

a. Provide sufficient distraction-free time for employees to complete all required HSE training & support the HSE training program implicitly,

b. Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders,

c. Support "stop work" authority when it is exercised in good faith,

d. Communicate any / all potential workplace hazards and implement action plans for correction

US Company Profile

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)