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JPMorgan Chase Process Manager I in Phoenix, Arizona

The Closing Process Manager I role will be focused on interacting with internal and external partners to Home Lending's Closing department. This role requires in-depth knowledge of the mortgage industry and Chase's closing processes. The Process Manager function is responsible for the development and improvement of processes and procedures, technology enhancements, employee training and development. In addition, the Process Managers are called upon to provide tactical floor support, supplemental education, engage in partnership and strategy meetings, and generally provide information and feedback specific to their areas of expertise in support of broader business initiatives.

Scope of Role & Complexity

•Participates in the execution of departmental or functional strategy; develops approaches and/or processes to accomplish goals

•In an individual contributor role, functions as a key contributor with demonstrated knowledge of area of specialization as well as broader functional knowledge

Role Description

•Day to day focus is on production and development initiatives. Resolution of problems or transactions where expertise is required to interpret or administer policies, guidelines or processes

•Incumbents at this level typically have ownership for one or more processes, reports or procedures. May be considered analytical or procedural experts for the assigned duties/tasks

•Expected to assist others in analysis or project effort execution as needed, handle more complex systemic analysis, and have proven abilities to present findings in understandable and actionable manners

•Frequently leads projects/ complex assignments with little supervision.

•Ensures projects are completed according to established timelines and budget.

•Participates on cross-functional teams representing functional area.

•Also includes gathering and analyzing complex data, developing and implementing improvement recommendations.

•Subject matter expert for specific functions, programs, and processes

Specialized knowledge in State procedures for Maryland and Texas

People Management & Leadership

•Networks effectively with colleagues

•Collaborates with others to achieve common goals

•Demonstrates personal dedication and strong work ethic

•Sets high standards for self

Business Execution

•Executes superbly and meets commitments

•Acts with a sense of urgency

•Proactive, strong attention to details

•Drives for results; strong accountability

•Escalates issues quickly and helps to resolve; solution focused

Customer Focus/Partnership

•Responsive and accessible to internal and external partners

•Exhibits a strong understanding of the business and actively seeks input to anticipate partners needs and effectively meets or exceeds them

•Collaborates effectively with colleagues

•Listens to understand various points of view whether or not she/he agrees


•Understands and applies knowledge of role-related risks

•Keeps abreast of current regulatory requirements applicable to responsibilities

•Acts in shareholder's best interest

•Effectively remediates issues by engaging appropriate resources to mitigate risk with a sense of urgency

Skills & Knowledge


•Conflict resolution, change management, influencing, project management, leadership, coaching and delegation skills

• LOB and business process and procedures knowledge

•Subject matter expert within function

•May be required to have business-specific skills or certification


• Ability to travel up to 25% per monthChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans