Naumann Hobbs Material Handling Inc Parts Sales Representative in phoenix, Arizona
Title: Parts Sales Representative (PSR)
Reports To: Parts Manager
A parts sales representative determines the correct replacement or spare part for a customer by inspecting the old part, having the customer describe the problem and searching catalogs for stock numbers and prices. A representative can explain how a part functions, demonstrate proper use of equipment and provide advice or recommend service assistance.
Reps also process sales payments, examine exchanged parts, stock shelves, order parts from manufacturers and keep stockrooms organized. In some settings, a salesperson will provide services over the telephone or via their company's website.
Key Performance Functions of Position:
Responsible for all parts sales transactions for assigned consignment accounts.
Complete the sale of parts to customers for parts consumed through the consignment timely.
Replenish consumed parts for each consignment per developed schedule for each assigned customer.
Complete regularly scheduled inventories of consignments to ensure all parts are accounted for and billed.
Responsible for complete inventory control of all parts located in assigned consignments.
Ensure that all parts have correct order points assigned and set in the operating system.
Review and remove non-moving inventory from consignments as needed or established schedule to ensure best use of inventory dollars while meeting the needs of the customer.
Recommend and add inventory to consignment when needed to reduce customer down time and increase sales for Naumann Hobbs through established guidelines for inventory.
Develop and maintain strong customer relations
Manage communication to various departments for all potential resources for various parts business and determine communication plans for customers
Evaluate all parts accounts and prospects and ensure customer loyalty.
Develop quotes and provide optimal customer services and coordinate with internal sales and the service team to identify part requirements for various services.
Analyze and determine all replacement part requirements according to customer requests and recommend parts to improve sales.
Assist all customers on phone and prepare efficient sales orders and invoices for various parts.
Through active customer interaction define and develop new sales volumes.
Resolve all customer disputes timely to the satisfaction of the customer and Naumann Hobbs.
Develop new Parts account opportunities
Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers
Complete cold-calls and follow-up on referrals for determining needs
Promote and sell products and/or services to meet customer needs
Generate sales reports each week and submitting them to management
Stay on top of industry trends to identify potential opportunities for company growth
Other duties as assigned when needed.
Bachelor's Degree in Business Administration or related field required or equivalent experience
2+ years' outside sales experience
Must be willing to travel up to 50 percent of the time
Strong computer skills and understanding of spreadsheet software
Self-motivated and comfortable working with little to no direction
Excellent interpersonal communication skill