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Randstad Mortgage Customer Service Rep in Phoenix, Arizona

Mortgage Customer Service Rep

job details:

  • location:Phoenix, AZ

  • salary:$16 - $20 per hour

  • date posted:Friday, October 9, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • industry:Information retrieval service

  • reference:AB_3481037

  • questions:mikella.borstad@randstadusa.com602-274-0224

job description

Mortgage Customer Service Rep

Do you have retail or food industry experience? Are you looking to get your foot in the door with an office setting? If you answered 'Yes' to either of these questions, then Randstad has the right opportunity for you! Our client in South Phoenix is looking for multiple Part-Time and Full-Time Mortgage Customer Service Representatives to start on November 2nd. Part-Time positions will be 20 hours a week and Full-Time will be 40 hours a week. This client loves to see employee success and provide an amazing training period where they foxus and invest their time on each hire. Training consists of classroom experinece, role plays and hands on practice. On a daily basis, this person will verify information on credit reports as requested and act as a middle man between the mortgage lender, the borrower, and the credit grantor.


  • Communicate information in internal and external customers in a professional manner

  • Update and verify information on credit reports

  • Develop an understanding of their software

  • Manage unresolved issues

  • Coordinate phone communication between multiple parties

  • Comply with the FCRA and internal guidelines and procedures


  • Customer Service

  • Typing Skills

  • Basic Software Skills

  • Adapting to Change

  • Troubleshooting

  • Basic Computer Skills

  • Follow-up

  • Telephone Etiquette

  • Empathy

  • Active Listening


  • High School


  • Years of experience: 2 years

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.