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American Express Mgr-Finance in Phoenix, Arizona


The CFO Manager role will play a key role in the Global Servicing Group CFO Organization by providing finance support to various GSG teams who are focused on value generation, retention, unit cost, and dispute write off as well as acting as a COE for various LFO analytics. This role will partner directly with the GSG SS&T organization as well as with the Consumer and Commercial BU segments to align, create, execute, and track the progress of various Cardmember acquisition and engagement initiatives. The Finance Manager should be a dynamic individual who can communicate effectively with business and finance partners, support key financial processes, deliver superior analytics, and manage complex tasks in a global organization.


Delivering extraordinary experiences to its customers and employees every day.

Since the beginning, American Express has been defined by its ability to innovate, evolve, disrupt and take risks. What has remained constant throughout this history of transformation is our dedication to our customers, to our employees, and to the values on which American Express was built: integrity, quality, respect, and community.

Our open, creative, and collaborative culture is a big part of why we regularly win best workplace awards all over the world. So, if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Decision Support Center of Excellence:

Key responsibilities include

  • Provide support on various Cardmember engagement strategies such as value generation and Cardmember retention initiatives. As well as overseeing the GSG driven goodwill write off process.

  • Track and analyze key issues and trends while liaising with business partners to develop in-depth analysis on operational and financial results

  • Support financial processes including forecasting risks and opportunities, investment management, providing charge out details and overall financial planning such as the Long Range and Annual Plan

  • Prepare and present insightful analysis and key recommendations to Finance and GSG Leadership to drive decision making

  • Provide leadership, project management and specialized financial analysis for servicing initiatives in support of GSG strategies

  • Perform ad hoc analytics as required


Minimum Qualifications

  • A self-starter with the ability to drive results, work with ambiguity, and create insights to explain results variances

  • Strategic thinking an ability to deep dive into numbers while pulling the key story together

  • Ability to operate and interact independently with the business partners; strong interpersonal skills and a commitment to working in a team environment

  • Excellent organizational skills with the ability to manage multiple deliverables

  • Robust communication skills, written and verbal

  • Strong work ethic with an intense will-to-win and demonstrated personal excellence

  • Familiarity with the Oracle ledger, P&L reporting and TM1 forecasting models

  • Advanced knowledge of Excel and PowerPoint required as well as familiarity with Cornerstone, Tableau, Power BI, Essbase, TM1 tools and some SQL coding skills a plus

  • 3 to 5 years of relevant work experience with an Undergraduate degree in Finance or related field

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Finance

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 21013387