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USAA Manager, Business Risk and Controls-OmniChannel-Remote Available in Phoenix, Arizona

Purpose of Job

"

We are currently seeking talented Business Risk and Controls for our San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Plano, TX facility or in the 100% Work from Home Environment.

USAA Omnichannel is hiring multiple Business Risk and Controls positions within the Bank will be supporting various Product teams and Risk Programs Including:

-Digital channels

-Physical presence channels including ATM

-Member Contact channels

-Complaints

-Originations and Servicing, deposits, credit cards and consumer lending

Manages a team of Business Controls Specialists responsible for providing centralized operational support through internal process review, quality audits, and testing to ensure operational risks are appropriately identified and controls are working as designed. Motivates staff toward the attainment of departmental goals and develops employees through regular coaching and feedback that leads to improved results. In addition, the Manager ensures compliance with all prescribed internal policies and all applicable regulatory requirements."

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

  • Develops employees and provides coaching and feedback to facilitate professional development.

  • Assesses training requirements for incumbents, team members and the business.

  • Evaluates individual training needs and promotes the development of effective team relationships.

  • Oversees and monitors the day-to-day review, monitoring and testing of controls in an audit capacity and procedures associated with products, services, customers and operations.

  • Advocates for and guides employees through the utilization of quality methods and tools to identify, analyze, improve, and implement business solutions.

  • Identifies opportunities to improve operational effectiveness within the team and with the business.

  • Designs and implements operating procedures that provides improved services and enhanced internal efficiencies.

  • Maintains advanced knowledge of changes in regulations, and the industry that may impact operations. May oversee responses to external regulatory inquiries and/or internal inquiries as necessary.

  • Oversees the design, assessment, implementation and/or administration of complex quality assurance programs, practices and policies.

Minimum Experience:

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 6 or more years of operations, process experience, quality assurance or quality improvement.

  • 2 or more years of leadership experience.

  • Advanced knowledge of relevant regulatory compliance, industry regulations and regulatory data sources required.

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

  • 5 years working knowledge in risk management experience in a Large financial institution and/or highly matrixed environment related to banking regulations and compliance.

  • Experience interacting and reporting to Regulators and Senior Executives

  • Strong background in the multiple banking regulations such as; UDAAP, Reg Z., SCRA, REG E, MLA, FCRA, AML, Reg. DD, FACTA, WI/OH/FL State Law/Tax and Reg B.

  • Experience in Deposits, Credit Card, Payments Bank Operations, Compliance, Operational Risk

  • Professional designations in Compliance or Operational Risk Management (ex. CRCM, CERP

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200-$144,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is not available for this position.

Last day for internal candidates to apply to the opening is 2/26/21 by 11:59 pm CST time .

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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