Swift Transportation Logistics Transportation Coordinator in Phoenix, Arizona
Primary Purpose and Essential Functions: Route, dispatch, track and trace shipments for KNX Logistics. Provide outstanding customer service as first point of contact for customers.
Utilize network balance capacity tools and knowledge of customer wide networks and transportation modes (OTR, LTL, Rail, Drayage, Ocean Containers, Parcel and Warehousing) to align available capacity with customer needs.
Tailor load scheduling to ensure all customer requirements are met.
Pro-actively communicate daily capacity needs/opportunities to appropriate leadership.
Schedule and/or reschedule delivery appointments for all loads.
Accept or decline loads based on direction from designated Logistics personnel and enter loads from customer tenders into system (TMS or Select).
Provide backup support for load planning as needed.
Work with designated department personnel to successfully dispatch loads.
Identify pick up and delivery opportunities which assist in meeting customer needs and transport freight in a safe and timely manner.
Monitor and report daily pick-ups and deliveries; anticipate, provide and facilitate problem resolution on all shipment issues in order to meet or exceed satisfaction of carriers, shippers and customer teams.
Conduct follow up and update designated personnel and leadership on problem loads and actions that have been taken.
Communicate with carriers, shippers and customer teams to ensure trucks are properly loaded and unloaded; provide detailed directions/instructions to carriers as needed. Update receivers and customers on load status as appropriate.
Investigate product overage, shortage and damage; complete appropriate documentation.
Proactively work to assist others in achieving the organization's objectives.
Skills: Must possess basic understanding/knowledge of the transportation industry. Must be able to read and interpret documents such as safety rules, operating/maintenance instructions and procedure manuals. Must be able to write routine reports and correspondence. Must have basic knowledge/familiarity with MS Office.
Education: Associates degree or equivalent combination of education and/or experience required.
Experience Required: 2+ years experience and/or training within logistics, transportation and/or customer service required.