Ricoh Americas Corporation Legal Receptionist & Switchboard in Phoenix, Arizona
Provides exceptional service within a Legal office/environment by greeting/assisting all visitors and answering and handling incoming calls for the customer/business. Also performs administrative duties as necessary. Maintains utmost professionalism and willingness to assist the Legal customers to include but not limited to law partners, paralegals and legal administrative assistants with value added services.
JOB DUTIES AND RESPONSIBILITIES
Meets and greets all visitors and employees to the firm, providing them a professional welcome, going above and beyond in their service approach
Schedules meeting rooms, insuring that each conference room has the necessary supplies, beverages, video conferencing etc. prior to the clients meeting times
Answers all incoming telephone calls made to the firm, by following firm/Ricoh phone etiquette expectations and ensuring communication at a professional level.
Engages in company and community service events or firm initiatives, philanthropies
Performs light clerical/admin asst duties:
Performs a broad range of clerical duties that require knowledge of legal procedures and terminology as required.
Prepares documents, maintains files and calendars, schedules appointments and meetings as required.
Prepares legal documents and correspondence from draft or dictated text as required.
Manages calendars and assists in meeting deadlines as required
Provides light housekeeping duties, maintaining an organized work space
Provides value added services as approved by Site Manager/Supervisor
Builds professional relationships with clients as well as employees within the firm
Educates themselves on the firm culture, the key people, the roles of those key people and assimilates themselves into the culture
Understands firm culture and expectations in regards to greeting clients and other visitors to the firm
Maintain proper visitor and guest security procedures as laid out by Ricoh and the firm
Monitors whereabouts of attorney's and staff in order to appropriately handle telephone calls, visitors and/or questions
Serve as firm concierge in regards to guests, clients and staff, familiarizing themselves with the area, restaurants, coffee houses etc.
Maintain professional appearance and cleanliness of firm lobby
Orders supplies when necessary, organize supply room, supply closets etc.
Performs light hospitality when necessary, coffee, water, order food, drinks
May be responsible for assisting with issuing and keeping track of customer property (ID badges, cellular phones, phone/address book, Company directory, etc)
Performs other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
High school diploma required
Three (3) years of related business experience preferred, strong preference for Admin and switchboard experience particularly in a law firm/legal environment
Associate Degree or Bachelor's degree preferred
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
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