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ReedGroup Management LLC Leave of Absence Case Manager in Phoenix, Arizona

This job was posted by : For more information, please see: **Training will begin for this class on March 8th ** ReedGroup understands the importance of protecting our applicants and employees during these uncertain times and recognizes the need to work remotely during the concerns related to COVID-19. Virtual opportunities are currently available during the COVID- 19 pandemic. There is a requirement to attend the paid-training for the duration of the training period. Do you have the desire to be part of a growing and innovative team? Is a culture where "People Count" and "We do the Right Thing" important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Leave of Absence Case Manager. You'll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You'll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters - we make a difference in people's lives. In this position you will find yourself working in a modern work space (when we return to our offices) and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team. PURPOSE: The Leave of Absence (LOA) Case Manager administers our client's leave plans, including FMLA, by coordinating the Federal, State and Client Company leave policies. This position ensures compliance and proper documentation in regard to all applicable laws, regulations, and plans. As the subject matter expert, the LOA CM processes documentation and claim decisions, according to FMLA and client-specific plans. ESSENTIAL FUNCTIONS:

+ Act as subject matter expert for client-specific FMLA and state absence plans. When applicable, they research to gain necessary information applicable to the case management process.

+ Demonstrate adherence to ReedGroup values and performance guidelines, including complete and accurate documentation.

+ Ensure quality standards for case management are met. Implement ReedGroup's continuous quality improvement process whenever efficiencies or quality standards are not met.

+ Utilize appropriate clinical resources as needed.

+ Pro-actively communicates with client employees as needed, ensuring a high-quality customer experience

+ Manage caseload efficiently, organizes priorities, provides timely intervention and maintains sensitivity to confidential records.

+ Provide support to Intake/Customer Service team as needed in the Call Center.


+ High School Diploma or GED required. College a plus

+ Minimum of 1 year of customer service experience required

+ Strong problem solving, oral and written communication skills to interact with claimants clearly, concisely, and persuasively

+ Knowledge of the Family Medical Leave Act preferred

+ Basic knowledge of medical terminology and telephone etiquette

+ Ability to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).

+ Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards

+ Ability to work in a fast-paced environment with short deadlines

+ Ability to type 40 WPM

+ Intermediate to advanced level of computer experience.

In addition to the start of a great career path, we offer our employees: Benefits:

+ Retirement and 401k

+ Paid parental leave and backup family care

+ Medical, dental, vision plans

+ Life and disability insurance

+ Paid Time Off (PTO)

+ Wellness discounts

+ Tuition assistance

About ReedGroup: As the largest exclusive provider of absence management services, ReedGroup has been dedicated to helping employees return to work safely for more than 35 years. We create a seamless experience so clients can excel at their jobs and better serve their employees - supporting a thriving, engaged, and skilled workforce. ReedGroup is a wholly-owned, independent subsidiary of The Guardian Life Insurance Company - providing even more ways we can better serve people. Guardian has been helping people protect their futures and secure their lives for more than 150 years, and today serves 27 million people by helping them find financial confidence and well-being in life, health, and wealth. And as one of the largest mutual insurance companies, we know what matters most: putting the needs of customers first. Our promise:

+ At Reed, you'll have the support and flexibility to achieve your professional and personal goals.

+ Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career,