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USAA Lead Operational Risk Analyst (Remote Optional) in Phoenix, Arizona

Purpose of Job

We are seeking a talented Lead Operational Risk Analyst for our San Antonio or Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Tampa, FL facility. This person may also work remotely in a 100% Remote Work Environment.

USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are determined between each employee and the employee’s manager.

Provides risk management support for a line of business or staff agency in key risk identification, measurement, monitoring, control and reporting, and the understanding and management of risk through appropriate practices and processes. Assess and oversee enterprise and business exposures including key and emerging risks. Monitors the risk and control environment and provides effective challenge to internal and external stakeholders to ensure that exposures are kept at acceptable levels. Escalates and reports risks to the appropriate governance bodies. Leads and executes complex initiatives and cross functional teams within the Chief Risk Office and across the Enterprise that drive problem resolution. Leverages broad enterprise knowledge and/or expert knowledge of core business discipline(s), products and processes.

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

USAA Careers – World Class Benefits (https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)

ABOUT USAA IT

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 12 million members who rely on us every day.

We are over 5,000 employees strong, a passionately supportive and collaborative team built on agile principles. We've been a top-two Computerworld 100 Best Places to Work in IT five years in a row and were recently named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:

USAA Information Technology: A Realistic Preview (https://www.youtube.com/watch?feature=player_detailpage&v=BefdTd4hu9U)

PRIMARY RESPONSIBILITIES

  • Identifies and seeks key stakeholders across the enterprise to support the identification, assessment, aggregation and the overall management of risks and controls.

  • Presents findings and recommendations to various levels of leadership.

  • Routinely communicates results of risk assessments to governance committees, business process owners and various levels of leadership and influences decision making.

  • Develops process and procedures for successful implementation of new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks according to industry best practice.

  • Develops strategies, tools, and methodologies to measure, monitor, and report risks.

  • Applies expert knowledge to utilize or produce analytical material for discussions with cross functional teams to understand business objectives and influence solution strategies.

  • Leads, assembles and facilitates cross-functional teams to identify, assess, aggregate and mitigate current and emerging risk events.

  • Serves as the point of contact for senior risk leadership on projects and special management requests that often impact the enterprise or core operating area.

  • Formulates and reviews stress test plans for a line of business or the enterprise.

  • Evaluates results, and frames contingency plans in partnership with key business stakeholders.

  • Crafts key communications to be delivered to executives and board members.

MINIMUM REQUIREMENTS

  • Bachelor's degree required, or 4 additional years of related experience beyond the minimum required in lieu of a degree.

  • 8 years of risk management, regulatory or operations experience in a relevant functional area to include banking, insurance, financial services, audit, project management, public accounting or other related operational area OR if hold an advanced degree/designation in Risk Management, Business, Finance, or other discipline relevant to risk management then will require 6 years of work experience in a discipline relevant to risk management.

  • Advanced risk management experience in a complex institution and/or highly matrixed environment related to banking, insurance and/or financial services.

  • Demonstrated experience in conflict resolution management and ability to effectively challenge at all levels of management and influence business outcomes.

  • Experience leading and directing work with both internal and external partners in a highly collaborative environment.

  • Demonstrated critical thinking and knowledge of data analysis tools and techniques and decision-making abilities, to include demonstrated ability to effectively make data-driven decisions.

  • Proactively identifies potential concerns and follows-up to resolve issues.

  • Advanced knowledge of Microsoft Office products including Excel and PowerPoint.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Experience:

  • 2 years working with reporting tools such as Tableau, Microstrategy, SQL

  • Prior experience with complex regulations at institutions such as financial services or technology

  • Expertise with running data infrastructure at a highly regulated environment.

  • Prior 1 years of matrixed leadership experience (whether in a supervisory or individual contributor capacity)

  • Experience owning and closing audit regulatory issues.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 - $211,700* (this does not include geographic differential it may be applied based on your work location)

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards (https://hrportal.ehr.com/usaa/Prospective-Employees)

Relocation assistance is available for this position

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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