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Swift Transportation Intermodal Customer Service Leader in Phoenix, Arizona

Accelerate your Career!

At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your voice and perspective matter at Swift Transportation. We understand that you are the subject matter expert, and we trust you to ideate and execute those ideas based on the best interest of the company. Be a part of something bigger. Be a part of the #1 full truckload carrier in the nation. Be a part of Swift Transportation.

Job Responsibilities: What you will doProvide strategic leadership to National Customer Account teams and focus on increasing profitability.

  • Provide strategic leadership to national customer account teams.

  • Provide career development opportunities through work assignments and/or other training opportunities.

  • Manage resources to provide proper staffing, equipment and communication capabilities.

  • Provide innovative solutions while developing customer strategies.

  • Obtain customer insights data from different sources.

  • Provide insights and foresights for clients and internal projects.

  • Analyzes customer data to identify trends, statistics, and issues.

  • Generates concise and actionable insights based on data analysis.

  • Identifies positive and negative customer satisfaction patterns.

  • Stay current with industry trends and technology.

  • Proactively work to assist others in achieving the organization's objectives.

    Copy and paste URL into browser to view full description: What you need to bring

  • 5+years' experience in customer service, customer relations or sales required.

  • 2 years' leadership experience in customer service, customer relations or sales required.

  • Previous experience in transportation industry required.

  • Bachelor's degree in business or equivalent combination of education and/or experience required.

  • Must be able to demonstrate solid judgment and discretion while creating solutions and provide problem resolution to complex issues/circumstances.

  • Must be able to lead, influence and motivate employees at all levels in a cross functional, diverse and changing environment.

  • Must possess exceptional interpersonal, decision making and analytical abilities with a creative approach to problem solving.

  • Must have strong decision making skills with and able to negotiate effectively.

  • Must be experienced in preparing and delivering compelling arguments and presentations in a way that impacts and influences others and successfully builds coalitions for key initiatives.

  • Must possess strong analytical skills.

What we offer:

  • Competitive starting salary commensurate with experience.

  • Potential bonus pay based on company performance.

  • Opportunities to volunteer and give back to local communities through Swift Charities.

  • Comprehensive Benefits Package which includes:

  • 401(K)

  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance

  • Paid Time Off

  • Employee Stock Purchase Plan

  • Tuition Reimbursement

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.