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Wells Fargo Infrastructure Sr Engineer in Phoenix, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

AI/ML/NLP Platform Infrastructure Sr. Engineer

Wells Fargo's emphasis on technology has never been greater. This is an exciting opportunity for an AI/ML/NLP Platform Infrastructure Engineer to deliver fast-paced, cutting-edge work within Digital Technology & Innovation (DTI), Platform Services Group (PSG) organization. This group plays an important foundational role enabling business & technology transformation and manages critical Innovation platform functions. As a Platform Infrastructure Engineer you will be responsible for full end-to-end platform initiatives & operational management for a portfolio of applications. You will lead the transformation of new bank functions while managing run the bank functions in terms of resiliency, automation, support & maturity of application plus infrastructure stack.

This Platform Infrastructure Sr. Engineer role provides Third Level (3L) technical expertise to support the Artificial Intelligence Enterprise Solutions business domain platform applications. The Platform Team delivers insightful and personalized experiences for customers and team members, drives greater operational efficiency, while reducing risk and expenses and driving revenue expansion. The Platform Infrastructure Engineer will provide platform and support services to allow our users to optimize how work is done through the leveraging the capabilities of Artificial Intelligence (AI), Machine Learning (ML) and Natural Language Processing (NLP) capabilities. Works on complex problems where analysis of situations or data requires an evaluation of numerous factors. The PSG 3L Platform Team has knowledge of the environments, software, infrastructure, function, performance, availability, capacity and data. We need a diverse group of people with different experience levels to support the transformation, enrichment and continued availability of assets to business and technical application teams across the enterprise.

The goal of our platforms is to provide high-quality, standardized, innovative solutions to serve our core business needs in a consistent and efficient way. Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals. Consider industry offerings, open source communities and standard practices for delivery the infrastructure. Consult with the delivery teams to develop infrastructure to provide solutions for business applications. Create technical designs, implementation plans, identify project risks and resource requirements. Design, code, test, debug and document programs using Agile development practices. Design, build, deploy, and maintain Infrastructure solutions through collaborative efforts with team members and third party vendors; collaborates with application and technology owners to bring them into the Situational Awareness Environment. Ensures a stable enterprise wide environment and reviews high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future. Participate in various IT projects intended to continually improve/upgrade the infrastructure, such as evaluation of new software and hardware required to meet a business need or to make a process more effective. Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement. Interact with Customer and Vendor relationships. Proactively recommends courses of action to maintain cost effectiveness and competitiveness. Utilizes expertise and leadership skills to direct staff and to resolve issues to ensure project goals and requirements are met.

The incumbent will lead matrixed teams of engineers and support personnel in the Wells Fargo Platform and Application support team partnering with development teams, product owners, scrum masters, and with other technology centers of excellence. Core responsibilities include project deliverables, ensuring availability of our portfolio of applications, handling incident & problem management, issue resolution & communication, tracking various changes across the portfolio, operational health & new solutions to improve platform/application stability, quality & supportability along with overall operational and technology risk management as per the enterprise guidelines.

Responsibilities Include:

  • Lead small to medium cross-organizational transformational efforts in Platform space

  • Deliver results in less defined & constantly changing environments

  • Communicate with broad and diverse audience, including technology and business leaders; ability to simplify complex messages for consumption

  • As an application support specialist position is responsible for leading support functions and driving the execution and maturity of multiple application support services including incident triage, root cause analysis, change evaluation-execution-validation, deployment management, and risk & vulnerability management. Works closely with development and infrastructure partners like middleware, NAS, database, network, etc.

  • Bring in engineering, operational management and sustainment for horizontal systems in various domains like ECM, Artificial Intelligence (AI), Innovation (Blockchain, Cloud etc.) & Enterprise Services/APIs.

  • Partner to influence and support innovation & continued drive towards automation, touch less operational sustainment as a design/architecture construct working with CIO technology partners/managers

  • Operational sustainment and reduce risks in the eco-system by aggressively pursuing safety and soundness type of actions not limited to vulnerability, patching, end of life and resiliency

  • Hands on engagement on all Production, DevOps, BCP & UAT support activities for the platform and applications

  • Drive operational management via EACO/Incident response, communication and tracking along with root cause identification and closure.

  • Manage and coordinate Production change requests and release management.

  • Provides operational continuity through the development, management, measurement, analysis and reporting of key service-level metrics as required by management

  • Manages continuous services improvements and drives innovation to ensure SLAs, KPIs and OLAs for the critical business processes, applications and partner interfaces

  • Regular presentation of Production performance and incident, root cause and preventative actions, and trend analysis to technical and business Management teams.

  • Maintain and update all Production related documentation (e.g. game plans, run books, procedures, processes).

  • Ensure effective Production systems monitoring, alarming and notification response/maintenance.

  • Provides general oversight and direction to virtual teams.

This position can be based at the Wells Fargo site location in Charlotte, NC; Glen Allen, VA or Phoenix, AZ.

This position is NOT ELIGIBLE for relocation assistance. Prospective candidates should reside in and/or around the target site of Charlotte, NC; Glen Allen, VA or Phoenix, AZ locations or be able to commute to any of these sites for employment.

This is a full time opportunity with a competitive compensation package, a comprehensive benefits package including a generous PTO program and many other benefits. For additional benefit information visit .

Required Qualifications

  • 7+ years of systems analysis experience, systems programming experience or combination of both

  • 3 + years of Unix or Linux administration experience

  • 3 + years of experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)

  • 1+ years of design, implementation and governance experience with Artificial Intelligence, Natural Language Processing or Machine Learning architecture

  • 1+ years of experience with Big Data or Hadoop tools such as Spark, Hive, Kafka and Map

Desired Qualifications

  • Experience in managing IT infrastructure for a medium-to-large organization

  • Relationship management experience with organizational partners and customers

  • 5+ years of experience with Agile, Kanban, or Lean methodology

  • Practical knowledge of ITIL application processes and implementation

  • A BS/BA degree or higher in information technology

  • Ability to identify and manage complex issues and negotiate solutions within a geographically dispersed organization

  • Ability to identify root-cause issues/improvement opportunities, and design approaches/programs/products to improve overall quality assurance

  • Ability to lead projects/initiatives with high risk and complexity

  • Ability to manage to production goals, deadlines, and various metrics

  • 3+ years of NAS experience

  • Production support experience in a financial services company

  • Ability to grasp complex business issues quickly, recommend solutions, and drive for resolutions

  • 2 + years of experience with Elasticsearch development, integration or support

  • Knowledge and understanding of Machine Learning, Deep Learning, Linear Regression, Models (Tensor Flow)

  • Experience with Ansible automation tool

  • Knowledge or experience of containerization related management stacks with Docker, Swarm or Kubernetes

Other Desired Qualifications

  • Debugging object oriented code, error log analysis

  • SQL query experience, Performance monitoring tools experience

  • Strong knowledge of monitoring tools & their application (AppDynamics, Geneos, Splunk, NetCool etc.)

  • Awareness & knowledge of CI/CD concepts & tools

  • Experience in leveraging automation to making applications more resilient/available, ongoing operations more intelligent, self-healing and optimized.

  • Strong knowledge & attitude for usage of collaborative tools like JIRA, Confluence, to drive collaborative dialogue across cross functional highly distributed virtual teams.

  • Experience with design, deployment, management or support of GPU enabled architectures

  • Expert knowledge and understanding of technologies related to infrastructure engineering

Job Expectations

  • Flexibility to frequently be on call beyond normal working hours

  • Flexibility to work in a 24/7 environment, including weekends and holidays

  • Ability to travel up to 5% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Company: Wells Fargo

Req Number: 5555619-1

Updated: 2020-11-24 22:48:45.939 UTC

Location: Phoenix,AZ