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Randstad Inbound CSR in Phoenix, Arizona

Inbound CSR

job details:

  • location:Phoenix, AZ

  • salary:$16.08 per hour

  • date posted:Wednesday, April 7, 2021

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:AB_3614578

job description

Inbound CSR

The Benefits of working with Randstad!: --Potential for temp to hire with the client --Benefits through Randstad: Healthcare (Medical, Dental, Vision, Disability, Life/Accidental Insurance) and 401k --Dedicated recruiter who will walk you through the process, interview prep, and provide support from start to finish. --Weekly pay! We are currently looking for Inbound Call Center specialists to handle calls regarding customer's mortgages and loans. Looking for candidates who are quick learners, adaptable, and willing to show up and show out! if you are an EXCELLENT Customer Service or Administrative Professional who will be handling inbound calls regarding customers' mortgage payments, payoffs, and inquiries regarding taxes, insurance, and escrow.


Work Schedule: 8-Hour Shift between 8am to 8pm; 1 Saturday Shift a Month

--Take about 35 up to 60 calls/day depending on volume.

--Build customer loyalty, understand the customers needs, support their inquiries appropriately, and cross sell applicable products,

--Handle calls regarding payments, payoffs, and late payments.

--Answer questions regarding increases/decreases in payments.

--Explain insurance and escrow related questions in regards to customer accounts.

The essential functions of this role include:

  • working weekends


  • Call Center Support

  • Customer Service

  • Administrative Duties

  • Telephone Etiquette

  • Basic Software Skills

  • Active Listening

  • Loan Processing

  • Empathy

  • Basic Computer Skills


  • High School (required)


  • Years of experience: 0 years

  • Experience level:Entry Level

Shift: First

Working hours: 8 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.