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IBM IBM Watson Health Care Operations Leader in Phoenix, Arizona


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Watson Health Care Operations Leader professional will be responsible for all operational activities required for the smooth functioning of the Enterprise Operations organization, with support to the Business Unit.


  • Experience working on and running management systems

  • Audit and Business Controls experience

  • Problem management

  • Stakeholder management

  • Communication and negotiation skills

  • Agile and Design Thinking experience preferred

  • Experience in Shared Services Operations teams preferred

Specific/Tactical Requirements for this position:

  • Sales cadence management / pipeline reporting

  • Pipeline coaching for team

  • Solution oversight - leading interlock with solutioning / "certification" of Watson Health Care resources

  • Lead recruitment coordination

  • Create models for head count approvals / fall planning

  • Lead finance coordination and reporting with GBS and Watson Health Care

  • Coach on SOW / DOU creation

  • Supporting tracking of signings / revenue / pull-through

  • Support senior executive business unit reviews

  • Support innovation unit business case / transition

  • Participate in senior leadership team and market segment leader reviews

  • Capacity tracking / management and interlock with demand in GBS and Watson Health

  • Annual target setting (business unit and individual)

Required Technical and Professional Expertise

  • 5+ years’ experience Client Relationship Management

  • 5+ years in Business Operations, Business Strategy and Collaboration across squads

  • 3+ years in Data analysis and insights

  • 5+ years of experience in building and coaching effective teams

  • Proven experience in managing organizations and interact with senior stakeholders

  • Understanding of the New IBM Offering and Field Operating Model

Preferred Technical and Professional Expertise

  • Proven ability to manage organizations and interact with senior stakeholders

  • Understanding of the New IBM Offering and Field Operating Model

About Business Unit

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.