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Banner Health Health Partner in Phoenix, Arizona

Primary City/State:

Phoenix, Arizona

Department Name:

Health Mgmt

Work Shift:


Job Category:

Clinical Care

Help move health care into the future. At Banner Health we are changing health care to make the experience the best it can be. If that sounds like something you want to be part of, apply today.

Join the population health management team! Population Health is focused on supporting our members at home to have optimal health management. This team provides case management services across the care continuum and focuses on preventive management to reduce risk associated with chronic diseases. We meet our members where they need us most right in the communities they live in! Population health provides a multidisciplinary approach with a team of High Risk RN Care Managers, Health Partners (social workers) , Registered Dieticians, Certified Diabetic Educators and Health Service Navigators to support the communities we provide services to.

Banner Health Network (BHN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BHN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.


This position will be responsible to manage the rising risk members in the population. The Health Partner will be the main point of contact for members and providers across care settings. The aim is to better manage members in ambulatory setting providing a variety of support functions which contribute to the overall improvement in members’ healthcare quality of life as well as efficient use of resources. Engages the appropriate resources within the multidisciplinary team to achieve optimal results for the patient, family, and care givers. This position provides comprehensive care coordination for patients as assigned. This position ensures adherence to the plan of care and develops, implements, monitors and documents the utilization of resources and progress of the member through their care, facilitating options and services to meet the members’ health care needs.


  1. Manages individual patients across the health care continuum (longitudinal support) to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Coach’s members regularly regarding disease related symptom management. Advises members on lifestyle choices to improve prognosis and overall health. Provides patient monitoring, education, and supports patient care plan adherence.

  2. Provides self-management support. Including but not limited to: using checklists and escalating as prescribed by protocols, promoting healthy behaviors, imparting problem-solving skills, and assisting with the emotional impact of chronic illness, providing regular follow up and encouraging people to be active participants in their care.

  3. Applies the skills of motivational interviewing to promote the above lifestyle changes. Provides emotional support by showing interest, inquiring about emotional issues, showing compassion and teaching compassion.

  4. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements. Bridges gaps between the member and the clinical team including but not limited to following up with members, asking about needs and obstacles, and addressing health literacy, cultural issues and social-class barriers.

  5. Meets and accompanies the patient and family to their initial appointments. Assists patients in navigating the health care system by connecting the client with resources, facilitating support and empowering the patient.

  6. Educates internal members of the health care team on care management and managed care concepts. Facilitates integration of concepts into daily practice.

  7. The position has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility. Internal customers: All levels of nursing management and staff, medical staff, and all other members of the interdisciplinary health care team. External Customers: Physicians and their office staff, payers, community agencies, provider networks, and regulatory agencies.


Requires a Master’s Degree in Social Work or related degree with three years of experience directly related to care management in health plan/mgmt./quality.

Requires a Licensed Master Social Worker (LMSW) (equivalent*) or Licensed Clinical Social Worker (LCSW). An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker.

Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among patients. Responsible, caring and respect for older persons. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem solving skills. Must possess excellent organizational skills, as well as effective human relations and communication skills. Computer literacy and keyboarding skills is required. Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Provide own transportation, required to possess a valid driver’s license and be eligible for coverage under the company’s auto insurance policy.


Certification with nationally recognized healthcare organization, such as CCM, preferred.

Additional related education and/or experience preferred.

DATE APPROVED 01/01/2017

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.