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American Express Engineering Director in Phoenix, Arizona

Description

You Lead the Way. We’ve Got Your Back

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day

AmericanExpress.com is a critical digital channel for customers to enroll in American Express products, take advantage of membership benefits, stay in touch with the company, and self-service through a multitude of products and applications. The Web is a crucial digital channel for customers as we strive to be essential to their everyday lives. Continuing to drive innovation and delivery is a key part of the strategy for continuing to delight customers.

This role encompasses ownership of the enterprise Financial, Card Services for internal and external consumption, and transforming these services to our graph layer. The enterprise APIs are critical for powering Web functionality like My Card (MYCA) as well other digital channels like the American Express enterprise Mobile application and Phone channel.

This role requires deep technical experience in building modern REST API and setting standards and proper architecture. Teams throughout American Express rely on enterprise services to deliver their products and services. Positive relationships throughout the organization and excellent delivery are key attributes for this role.

What You'll Be Doing

  • Own the roadmap to transform the current enterprise financial and card Service using the enterprise GraphQL solution.

  • Partner with other engineering and product directors to drive omnichannel strategy and build common APIs for all channels.

  • Recruit and lead a group of talented engineers tasked with owning the future of the enterprise financial, card services for internal and external consumption.

  • Coach and develop talent and promote a culture of inclusion, collaboration, and technical excellence

  • Report to the VP of Engineering and work closely with other engineering and product leaders to define strategy and drive a customer-centric roadmap

  • Influence up/down/across and evangelize modern software engineering principles

  • Define software engineering practices and tooling: branching, code quality, build pipelines, contribution guides, monitoring strategy, etc.

  • Think out of the box and bring an external engineering expertise/perspective.

  • Define OKRs and core engineering KPI's to dive culture of continuous learning and improvements in the team.

  • Engage in 1-on-1 conversations with a team member to provide mentorship and career development planning

“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

Qualifications

What You'll Need

  • Strong understanding of FaaS, Restful, and SOA architecture & technologies for large-scale environments.

  • Expertise in distributed architectural patterns: event-driven microservices, distributed transactions: sagas, CQRS, idempotent consumer, eventual consistency

  • Proven experience hiring, retaining, and leading high-caliber engineering talent.

  • Hands-on experience architecting and building modern REST APIs.

  • Advanced understanding of software design patterns: object-oriented, functional, reactive, data-intensive, scalability, availability principles.

  • Proficiency in modern Java (8 ): functional concepts, i.e., reactive streams, lambdas, concurrency.

  • Strong verbal and written communication skills with the ability to cater to a diverse audience: executive stakeholder, customer, partner, engineering

  • Experience working on SQL(relational) and NoSQL databases i.e., PostgreSQL , Oracle, CouchBase, Redis.

  • Commitment to drive a culture of accountability and ownership to empower teams.

  • Experience leading individual contributors and providing career direction, coaching, and development plans

  • BS or MS degree in computer science, computer engineering, or other technical disciplines.

Bonus points

  • Experience in a fast-paced startup environment

  • Hands-on experience implementing GraphQL.

  • Experience building high performing engineering teams.

“American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.”

Job: Technology

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York, US-Florida-Sunrise

Schedule Full-time

Req ID: 21017473

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