Canon USA & Affiliates Engineer, Technical Support 2 - Software Automation in Phoenix, Arizona
Located near a Canon facility (San Jose, CA; Dallas, TX; or Phoenix, AZ) the Technical Support Engineer will provide technical support for software related issues. This is an exciting opportunity for creative candidates with mechanical knowledge who enjoy a technical challenge.
You will work in various customer sites nationwide , to setup and upgrade software in our semiconductor equipment, troubleshoot software related issues, and partner with customers to setup/select optional functions and troubleshoot automation settings. If you have experience with SECS/GEM automation and enjoy resolving technical challenges, this could be the job for you!
Organize and track both computer hardware and software configuration on all products in the field.
Liaison with local, domestic and overseas software design team regarding software and/or automation related problems in the field
Set up hardware, install and configure software, drivers and peripheral devices with knowledge of networking components
Discuss with customers about Semiconductor equipment automation specifications (SECS/GEM Software compliance)
Bachelor’s degree in an engineering discipline required plus 2-3 years of related experience, or a Masters degree preferably in an Engineering discipline.
Attention to detail with excellent communication skills
Japanese language skills a plus
Excellent leadership skills required
Familiar with SQL, UNIX, LINUX environment and scripting languages
Understanding of networking fundamentals and concepts
Knowledge of semiconductor automation system in SEMI SECS/GEM
Strong understanding of software languages and computer hardware.
Solid understanding in data structures and algorithms
Experience in developing or debugging software applications
Up to 50% overnight travel required (domestic and/or international) dependent on business needs. Up to 80% travel could be required for initial 6 months for training purpose.
May require considerable travel valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies.
Microsoft Applications (PowerPoint, Word, Basic Excel) and any other Database knowledge skills a plus.
Requires ability to lift up to 50 pounds individually and for lifting over 50 pounds assistance may be available.
Substantial amount of standing, walking, typing, grasping, talking and hearing.
Some amount of driving required, sometime for multiple hours at a time.
Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving mechanical / electrical parts, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Working in lab may require wearing gloves, safety glasses.
The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, lasers, close quarters, narrow aisles or passageways.
The work environment may include working in highly time sensitive situations requiring quick resolutions.
The company will not pursue or support visa sponsorship for this position.
About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020† and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
†Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.
Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at
We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.
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Location US-CA-San Jose | US-TX-Dallas | US-AZ-Phoenix
Company Canon U.S.A., Inc.
Requisition ID 25331
Position Type Full-Time