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TERROS, Inc. Engagement Specialist - McDowell Rd in Phoenix, Arizona


Terros Health is pleased to share an exciting and rewarding opportunity for anEngagement Specialist working at ourMcDowelle Rd Health Centerlocation. If you enjoy working with individuals during some of the most vulnerable times of their lives this may be just the opportunity you’ve been seeking.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

For the last 50 years, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

Recently awarded amongArizona’s Most Admired Companies in 2020


Terros Health ( is looking for a professional and compassionate Engagement Specialistat our McDowell Rd Health Center in Phoenix, AZ.


Offering Excellent Salary$

Requiered: Bachelor’s degree (not in the field of behavioral health) and one (1) year of behavioral health experience, or a bachelor’s degree in the field of behavioral health

Terros Health offers an excellent benefit package including, but not limited to:

  • Medical, dental, and vision insurance

  • Group life and disability insurance

  • Employer matched 401(k)

  • Generous PTO/paid sick leave (4+ weeks in year 1)

  • Wellness and employee assistance plan

Engagement Specialist Duties Include:

  • Works collaboratively with the clinical team to engage, educate, communicate, and coordinate care with clients receiving behavioral health services.

  • Conducts outreach and follow-up of services including, but not limited to, crisis interaction, missed appointments, and hospital discharges to ensure adequate resources are available and in place.

  • Ensures ongoing collaboration, including the communication of appropriate clinical information with other involved parties as appropriate. Coordinates care with a client’s family, behavioral and general medical providers and other involved supports including educational, social, judicial, and other State agencies.

  • Participates in clinical staffing’s, case conferences, or other meetings, with or without the client or his/her family or other natural support participation.

  • Provides excellent customer service to clients, internal and external provider agencies, State entities, or other stakeholders (e.g. probation officers, advocates, family members, hospital staff, jail staff, vocational rehabilitation, etc.) as needed.


The applicant must have the minimum combination of education and/or experience:

  • HS Diploma or GED plus at least three (3) years’ experience in behavioral health- or

  • A bachelor’s degree (not in the field of behavioral health) and one (1) year of behavioral health experience, or

  • A bachelor’s degree in the field of behavioral health and any behavioral health experience

  • Interpersonal skills which allow for professional and positive relationships with co-workers, members, families, and other community members.

  • Excellent oral and written communication skills, evidenced by a non-judgmental approach, effective listening and positive interactions.

  • Basic understanding of the DSM-V preferred.

  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, electronic health record (EHR) and NextGen preferred.

  • Certified Case Manager preferred.

  • Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.

  • Must have valid Arizona driver’s license, be 22 years of age with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy

  • Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.

  • Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COVID 19 Precautions:

Terros Health remains open for all our patients’ health and wellness needs. We have put in place many protocols to protect our employees and patients and to create a safe work environment. Visit our website to learn more:

Job LocationsUS-AZ-Phoenix

Job ID2021-5222

of Openings1

CategoryBehavioral Health/Social Work


Weekly Hours40