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CommonSpirit Health Digital Operations Analyst in Phoenix, Arizona

Overview

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

Responsibilities

The Digital Operations Analyst reports to the Manager, Digital and Innovation Operations within CommonSpirit Health’s Digital and Human Experiences team and is responsible for process, reporting, and delivery support related to overall program finances (including budget, forecast, and actuals), contracting, vendor management, statement of work and purchase order administration, and time tracking of all resources working on Digital and Human Experiences projects. As a member of the Operations team, the Digital Operations Analyst is responsible for contributing to the development, implementation, and continuous improvement of Digital and Human Experiences-wide administrative processes core to CommonSpirit Health’s business health and functions. The Digital Operations Analyst acts as a subject matter expert for matters of finance and program administration and may be assigned (or may lead) one or more process improvement efforts.

Essential Key Job Responsibilities

  • Process, analysis, and delivery support for Digital and Human Experiences administrative functions (e.g., finance, contracting, and vendor management).

  • Required to collect and analyze relevant data and organize meaningful information

  • Supports functional management in the development or enhancement of processes and or services.

  • Able to document, articulate and present findings and recommendations for process improvements to peers and managers.

  • Able to participate in strategic roadmap creation and present to stakeholders

  • Provides documented risk evidence and tracking for service quality issues.

  • Define and provide periodic operational and quality metrics analysis for improvement

  • Identifies and works with various requestors to resolve potential conflicts.

  • Consults with process and business stakeholders, vendors, analyze capability needs, and identify people, process, technology, governance, and or integration defects that hinder service delivery.

  • Identifies service priorities and criteria of Digital and Human Experiences service needs and opportunities

  • Supports executives and business leaders at system and local levels on matters related to performance development and cultural transformation.

  • Provides recommendations for service improvements based on IT Service best practice models and methods

  • Must be able to participate in discussions with teams to gain understanding of their reporting needs and use information in the development of the process and or service.

  • Identifies potential changes for quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.

  • Assists in planning and the development of short-term goals. Coordinates operational and program efforts in alignment with goals and objectives related to assigned area of responsibility.

  • Identify business strategy for a service and the business processes it supports.

  • Understands the process performance objectives of the organization and makes recommendation for improvement.

  • Identifies process compliance concerns with Audit or other applicable compliance guidelines.

Qualifications

Experience

  • 2+ years’ of relevant field experience required.

  • Experience in an IT or finance role supporting healthcare or hospital/medical industry preferred.

  • 2+ years’ experience in a large corporate environment preferred

Education

  • Bachelors, Associates, Technical Degree; and/or one or more IT, finance, process or other relevant certifications; or equivalent experience required.

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Job ID 2021-167019

Employment Type Full Time

Department IT Digital Strategy

Hours / Pay Period 80

Facility Dignity Health System Office

Shift Day

Standard Hours Monday - Friday (8:00 AM - 5:00 PM)

Work Schedule 8 Hour

Location AZ-Phoenix

Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

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