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IBM Design Ops/Iteration Manager in Phoenix, Arizona


Thomas J. Watson said it best: “Good design is good business.” Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

Thank you for your interest.

This role is located ONSITE (after covid) Southbury, CT, New York City, NY or RTP,NC.

There is no relocation offered and no remote option (post covid).

IBM CIO Design is a large and diverse team of experts whose mission is to make work better for IBMers worldwide by improving the quality of their tooling and work environment. They are highly motivated, passionate, and dedicated with a track record of success.

It is no small challenge to keep a growing team of over 150 practitioners maximally productive when dealing with dozens of projects, many discipline-specific tools, a wide variety of devices, and individual training needs.

The Design Operations team within CIO Design is seeking an Operations and Business Process Analyst with Iteration Management experience to help with this challenge. This individual would join the existing operations team and be dedicated to helping the larger team thrive in a very dynamic environment. Responsibilities include ensuring that the CIO Design Team’s devices and software meet their needs as well helping to maintain and refine custom tools (e.g., enhance the analytics capabilities of user research tools). Additionally, this individual would track team metrics and project outcomes and provide Iteration Management support for one or more of our growing program offerings. This individual should be prepared to resolve known issues, but also be open to identifying and resolving problems not currently on the radar.

Key Responsibilities:

  • Provide Iteration Management support for one or more of our CIO program offerings.

  • Manage and secure software licenses as needed.

  • Tool admin, security, and support - handle user requests and validation, act as first-level support.

  • Working knowledge of metrics analysis to drive enhancement.

  • Track and report metrics for the CIO Design team (e.g., time to staff a project, project outcomes, etc.) as well as identifying trends and strategies to improve.

  • Act as Domain Privacy Focal to help ensure data is protected and proper security standards and procedures are being followed.

  • Communicate findings in a clear, concise, and visual (as appropriate) manner to key stakeholders and drive meaningful action based on those findings.

  • Maintain automated reports and dashboards and look for additional automation opportunities.

  • Establish strong cross-functional partnerships.

  • The success of the individual would be measured by the success of the whole team, demonstration of proactive issue resolution, and feedback from individual team members.

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.


Required Technical and Professional Expertise

  • 2+ years of experience on managing programs, a proven record of developing and executing strategy, and iteration management experience.

  • 2+ years of experience in collecting data and developing plans of action

  • 2+ years of interacting with team members and stakeholders to identify and resolve needs.

  • Experience adapting plans and direction based on metrics and feedback.

  • Proficiency using project management tools, presentation tools, metrics tracking and reporting, development tools, communication tools.

  • Strong communication skills (individual, groups, written, and all-hands presentations).

  • Passion for helping others to be engaged and perform at their best.

Preferred Technical and Professional Expertise

  • 5+ years of experience on managing programs and a proven record of developing and executing strategy.

  • 5+ years of experience in in collecting data and developing plans of action.

  • 5+ years of development or maintenance of custom tools and hardware.

  • Prior experience working with Design teams

  • Adapting plans and direction based upon metrics and feedback.

About Business Unit

The Office of the Chief Information Officer (CIO) owns IBM’s IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.