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Randstad Customer Service Specialist in Phoenix, Arizona

Customer Service Specialist

job details:

  • location:Phoenix, AZ

  • salary:$15 per hour

  • date posted:Wednesday, April 7, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:AB_3614264

  • questions:sam.notareus@randstadusa.com602-606-4499

job description

Customer Service Specialist

Are you an experienced Customer Service Professional with knowledge of Accounting Principles and Tax Processing? If so, please see below! Randstad is working with a local Government agency to identify a small team of Tax Compliance Customer Service Specialists to join their department. The desired candidate will be interfacing with individual and business taxpayers, assisting with tax filing questions, and determining compliance. Familiarity with Accounting Principles and Transaction Privilege Tax is preferred.

  • Location: Remote, with in-person training in Downtown Phoenix for 2+ days with future office visits as needed.

  • Pay: $15.00/hr

  • Duration: 4 Months + Background Requirement: Must be current or willing to become current on all State of Arizona taxes and be able to pass a fingerprint check.

We offer benefits! Medical, Dental, Vision, and Paid Sick Time after 90 days! Interested in this role? Please apply today! You will then receive an email/text invite to prescreen with our chatbot.


-Reviewing taxpayer returns and records to determine compliance. Preparing, filing,

reviewing, and processing all Administrative Support documents including computing

payoff amounts, and general financial inquiries for any requests related to

Administrative Support.

-Take incoming taxpayer and internal calls, respond by phone or in writing to all

Administrative Support inquiries from internal and external customers.

-Researching and responding verbally or in writing to Lien, Tax Clearance Applications,

Collections Maintenance Requests, Debt Set Off inquiries and all requests that are

received in Administrative Support Unit. Utilizing multiple databases and Internet based

tools to perform research and review pertaining to all requests and inquiries. Providing

payoff requests.

-Data entry into the TAS database or any other supporting internal and external data

bases utilized by the Administrative Support Unit.


  • Customer Service (3 years of experience is required)

  • Tax Filing (2 years of experience is preferred)

  • Data Entry (2 years of experience is preferred)

  • Accounting Principles (1 year of experience is preferred)

  • Problem Solving

  • Research

  • Written Communication

  • Oral Communication

  • Computer Software

  • GAAP


  • High School


  • Years of experience: 2 years

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.