Aerotek Customer Service Rep $15hr - 4X10's - STARTS ASAP in Phoenix, Arizona
Assist customers via answering primarily inbound calls
They assist customers in setting up accounts, cancelling accounts, phone trouble shooting, sharing promotional opportunities, etc.
Customer Service position in a large call center environment.
50 calls/day (5.25 CPH), primarily inbound calls
Essential Duties and Responsibilities include the following:
Talks with customers by phone and receives orders for installation, turn on, discontinuance, or change in service.
Provide service courteously, accurately, and efficiently.
Solicits sale of new or additional services.
Research complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Ensures customer retention and satisfaction.
Additional Skills & Qualifications:
1+ year’s exceptional customer service experience (including comfort with upset customers)
Aptitude to quickly learn and navigate new technology systems and applications
Comfort working in a feedback-rich environment and ability to take coaching and make improvements
Comfort working in a metrics-driven environment, and have ability to hit metrics.
X: I17 and Bell Road
4:55AM - 7PM
Remote or in office
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.