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Interior Specialists Customer Service Coordinator in Phoenix, Arizona

Customer Service Coordinator- Phoenix, Arizona

This position is eligible for a $1,500 signing bonus. To qualify, you must meet eligibility requirements, to be discussed at the time of offer. All signing bonuses are taxable income.

Interior Logic Group - Property Services,formerly known asCriterionBrock, a leading supplier of flooring to the multi-family housing industry, is looking to add a talented Customer Service Coordinator to their team.

Position Summary

This position plays a central role in customer communication and order entry, while supporting other roles by gathering and organizing information to resolve internal and external customer service issues. This position is highly dedicated to customer satisfaction and support.

Duties and Responsibilities

  • Order entry accuracy & thoroughness; receiving orders by phone, fax, web and online ordering systems, efficiently transferring information to create work orders for warehouse and installation duties.

  • Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.

  • Leads resolution of customer issues; partners with sales team and installation team to promptly identify effective resolution to customer issues and concerns.

  • Maintains excellent internal customer service through timely response and effective communication with sales, billing, payroll and other departments beyond the branch office.

  • Provides effective communication within the branch office between Branch Manager, warehouse, installation, and sales teams.

  • Reconciles completed work orders for billing department in preparation for invoicing.

  • Reviews installation payroll for accuracy and completeness and prepare files for Payroll department according to deadlines.

  • Performs research to aid sales in resolving questions related to customer or job history, product shortages, and other account related information.

  • Supports team with problem resolution by collecting and organizing information, updating records to ensure accuracy, and other special projects or office work as needed.

Required Qualifications

  • 2-5 years general office, data entry and customer service or scheduling experience

  • Dependable, detail oriented, effective multitasking, positive attitude and professional communication skills

  • Experience operating a computer and phones in high-volume environment; proficiency in MS Office & Word

  • Demonstrated analytical and problem-solving skills

Preferred Qualifications

  • Business or related degree

  • Some knowledge of the flooring or multi-family housing industry helpful

This is a full time, benefited position and includes 401(k) with match, medical, dental, vision, life, LTD and more.

Equal Opportunity Employer

ILG is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. The Company strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment), or any other status or classification protected by applicable federal, state, and/or local laws. The Company will also make reasonable accommodations for disabled applicants and associates and for the sincerely held religious beliefs of applicants and associates depending upon individual circumstances.

This commitment to EEO extends not only to associates of The Company but also to independent contractors, trainees, apprentices, or any participant in a program to provide unpaid experience in the workplace or our business. This commitment extends to all areas of personnel actions, including but not limited to advertising, recruiting, hiring, training, evaluation, promotion, transfer, work assignments, accommodation requests, requests for leave, compensation, benefits, disciplinary actions, layoffs, discharges, terminations, participation in company activities, programs, or events, or any other terms, conditions, or privileges of employment.