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Progrexion Teleservices Customer Experience Web Optimization Strategist in Phoenix, Arizona

This role is multi-faceted, and supports the Customer Experience & Technology team in a number of ways. The employee will be a key contributor to the success of the web strategy and optimization initiatives by overseeing the organization and completion of all projects and initiatives. This position is for a results oriented, high performer comfortable working in a fast-paced environment. As a member of our Customer Experience & Technology team, you optimize our user journey based on data: From first ideas to implementation, you’ll make sure that our users receive the proper content at the right time on the right channel.


  • Create exploration meetings with key stakeholders to help gather requirements for future initiatives.

  • Oversee all projects and initiatives to ensure they are efficiently moving through the process and staying within deadlines.

  • Support the Customer Experience & Technology team initiatives, strategic projects, and activities.

  • Work closely with our Product team to prioritize new feature development and push forward the roll-out of new customer facing elements.

  • Control & prioritize the pipeline for our development team and ensure they are working on the highest priority projects to impact the customer experience


  • Highly organized, detail-oriented with the ability to track and report on multiple projects.

  • Must have excellent verbal and written communication skills.

  • Must possess strong reporting skills.

  • Strong sense of ownership, commitment and accountability to deliver intended results.

  • Ability to function effectively in a fast-paced environment and manage multiple projects simultaneously.

  • Resourceful and creative problem solver

Preferred Qualifications

  • Execution; the ability to deliver projects on time.

  • Strong relationship building skills.

  • Organized – excellent time management skills.

  • Ability to adapt in a changing environment.

ID: 2021-4172

Created Date: 4/6/2021

Street: 20620 N 19th Avenue