Job Information
Service King Customer Experience Associate - REMOTE (Remote) in Phoenix, Arizona
Hiring position in the Phoenix Metro or Chicago Metro
Job Description
POSITION TITLE: Customer Experience Associate Trainee
DEPARTMENT: Customer Care Center
About Service King Collision Repair Centers
Service King Collision Repair Centers is a multi-state operator of collision repair facilities offering high-quality repairs with a lifetime warranty, free estimates, onsite rental cars and an overall superior customer service experience. Founded by Eddie Lennox in 1976 in Dallas, Texas, Service King Collision Repair Centers has grown to be a leader in the collision repair industry. Service King operates more than 330 locations across 24 states and continues to expand nationwide. Service King is recognized as one of the Best Places to Work in DFW area.
Schedule Requirement :
Service King offers a variety of flexible work schedules during our 7am to 8pm Monday-Friday and 8am to 3pm Saturday hours of operation (Central Time).
Responsibilities:
Successfully complete the Customer Care Center’s formal new hire training program
Delivering accurate and efficient assistance to customers, insurance carriers and vendors
Assisting customers with general collision repair inquiries and scheduling vehicle for repair
Delivering a professional, courteous and helpful service to callers
Remaining open and responsive of coaching, feedback and accountability discussions
Taking ownership and accountability by assisting, researching and resolving issues
Demonstrating ability to use assigned tools to solve inquiries
Realizing ongoing improvement toward meeting standard performance, quality and professional goals
Demonstrating ability and willingness to handle difficult situations calmly and professionally
Demonstrating acceptable attendance and adherence to assigned work schedule
Requirements:
Six months of customer service experience, contact center experience preferred
Team-focused, professional demeanor, and strong work ethic
Clear, distinct oral and written communication skills
Excellent data entry, typing and computer navigation skills
High School diploma or G.E.D
Ability and flexibility to work rotating Saturday’s or other work schedules
Bilingual (English/Spanish) is a plus, but not required
Benefits:
Teammates receive competitive pay, career growth, and a comprehensive benefit package that includes:
Medical, Dental, Vision (Eligible after 30 days)
401k Savings Plan
Health Flexible Spending Account
Life, Supplemental Life, and Disability Insurance
Paid Time Off
Confidential – Service King Paint & Body LLC 1
Requisition ID: 22528
Category: Customer Care Center
Job Type: Full-Time