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ICP Group Customer Care Specialist in Phoenix, Arizona

Purpose & Scope:

We are the manufacturer of top quality products, among the best in the industry! We are currently searching for the best and brightest candidate to work in a challenging, team oriented, and fast paced environment. If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you! The role of this position will be to provide exceptional customer service. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help re-position the Customer Service Department to function as a revenue driver.


  • Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.

  • Accurately enter all received orders and communicate any exceptions to customers.

  • Master the ERP operating system to enter orders, retrieve customer history, stock status and sales order status.

  • Process Return Material Authorizations and Credits.

  • Maintain account relationships with key decision-makers at dealer accounts.

  • Create and assemble marketing materials for Sales Representatives

  • Proof/edit documents as assigned.

  • Complete other duties as assigned.

Skills, Attributes Required:

  • Highly developed sense of integrity and commitment to customer satisfaction.

  • High energy and ability to multi task in a fast paced environment is a must.

  • Possess strong computer skills

  • Possess a positive ?can do? attitude and proactively anticipate and solve problems quickly

  • Strong organizational skills, self-motivated, ability to set priorities and meet deadlines.

  • Must demonstrate the ability to obtain and understand concepts of paints and coatings products use to successfully communicate them to customers

  • Posses a strong work ethic and team player mentality.

  • Excellent time management skills and attention to detail.

  • Ability to work independently as well as part of a team.

  • Successfully perform duties with a sense of urgency and follow through.


  • 1+ years work experience in a order desk, customer service occupation

  • Proven experience dealing with customers and working in a fast paced environment.

  • Knowledge of paints and coatings highly desirable

  • Training in sales and marketing principles

  • Strong MS Office knowledge: Microsoft Excel, Word and Outlook

ICP Group (?ICP?) is a formulator of specialty coatings, adhesives, and sealants for the construction and industrial end markets ( backed by Audax Private Equity (?Audax?). Formed in late 2015, ICP has quickly grown to become the 10th largest specialty coatings, adhesives, and sealants company in North America having started from $55MM in sales in March of 2015 to nearly $450MM in sales today through organic initiatives and acquisitions. ICP is a diversified, niche market leader across its business groups and brands and is committed to helping customers win through innovation, training, and service, while maintaining a market-leading position through market leading R&D. The business is headquartered in Andover, MA.