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Robert Half International Customer Care Representative in Phoenix, Arizona

Description

Immediate openings with large rental car company at Sky Harbor Airport!!

Pay: $15-19/hr depending on experience

Temp to Hire!

Shifts Available: 8am-4pm OR 4pm-12am

must be available 7 days/week

Dress Code --

  • Uniforms will not be provided

  • White or black solid polo with dress pants and dress shoes (closed toe/heel)

Requirements

  • Focus on providing a clean and safe vehicle, to every customer, every time.

  • Take ownership of each customer’s service experience by immediately owning and resolving issues.

  • Be proud of our brand and the role you play in our success.

  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

  • Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

  • Build brand loyalty.

  • Utilize company approved sales and service techniques when determining customer wants and needs.

  • Offer optional products to meet customer wants and needs.

  • Prepare all rental and return documents accurately and completely.

  • Qualify each customer using our company rental requirement guidelines.

  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

  • Ensure that the return date and time on the rental agreement is accurate.

  • Review all charges at the time of vehicle return.

  • Prepare the Rental Agreement Folder with all required information.

  • Answer the phones to assist customers in a friendly, helpful and prompt manner.

  • Assist customers by effectively resolving all customer service issues.

  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Essential Requirements & Skills

  • Passion for customer service and attention to detail - Goes the extra mile

  • Self-motivated to achieve and exceed targeted goals

  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

  • Proficiency in English

  • Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

  • Work in a fast paced environment with a variety of tasks.

  • Excellent organizational and time management skills

  • Demonstrate professionalism and interpersonal skills

  • Proven experience of working well within a team

  • 100% customer focus, with proven experience within a customer facing environment

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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