Swift Transportation Customer Account Associate in Phoenix, Arizona
Primary Purpose and Essential Functions: Perform Customer Service functions regarding scheduling of pickup and delivery appointments for specific accounts assigned to the department. Provide assistance to National Account teams. Responsible for daily hands on customer related situations and resolving load discrepancies by working closely with the Customer Service Representative assigned to the account(s)
Commit to and receive detailed customer load information by telephone, fax or electronic tendering, and input all load information into the system accurately to ensure system integrity.
Serve as Customer's first line of communication and refer Customer to the proper department if/when necessary (i.e. Pricing, claims, etc.).
Monitor and trace loads so that follow up can be made to Customers regarding late pickups and or deliveries.
Assist in collecting and maintaining current Customer information in the system.
Manage EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
Maintain knowledge of customer contractual requirements relative to trailer pools.
Assist with keeping turns at the level set to gain optimum utilization of company equipment.
Create monthly reports regarding service levels for customers as well as participate on any service oriented conference calls to supply definition.
Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of business operations in order to meet company and customer requirements.
Proactively work to assist others in achieving the organization's objectives.
Skills: Must be possess excellent communication skills. Must possess exemplary telephone skills. Must be able to work in a fast-paced team environment. Must possess excellent time management skills. Must be well organized and able to multi-task.
Education: High School Diploma or equivalent required.
Experience Required: Previous customer service experience required. Previous experience in transportation industry preferred.