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Freedom Mortgage Coordinator, Correspondence Sr. - Remote in Phoenix, Arizona

Coordinator, Correspondence Sr. - Remote

  • Job ID: 10944

  • Functional Area: Servicing

  • Employment Type: Full Time

  • Location: Phoenix, AZ

  • Department: Correspondence

  • Relocation Provided: No

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Position Description:

The Coordinator, Correspondence Sr. is responsible for the creation and maintenance of machine-derived letters and some manual letters for all Servicing lines of business, ensuring all required letters and disclosures created by Freedom Mortgage Corporation are appropriately maintained within the Servicing system of record.

  • Program selection criteria and loan scenarios for machine derived letters using the Servicing system of record. Research and identify alternative data and techniques for letter automation as needed to ensure effective, timely, and required communication with the borrower

  • Document and prioritize change management requests related to regulatory requirements or business needs. Word with the line of business, Legal and Change Management to ensure all documents adhere to regulatory requirements and guidelines; i.e billing statements, escrow analysis, etc

  • Coordinate and monitor changes with print vendor or Information Technology - Manager to ensure that the letters trigger timely and accurately. Responsible for managing and prioritizing each programming request with print vendor based on information from the line of business and Change Management.

  • Create detailed test cases and perform new and regression testing for all statement/letter changes as well as monitor post implementation to ensure data integrity.

  • Act as an administrator for the letter libraries by ensuring all letters reflect production templates and in-flight revisions.

  • Responsible for managing 600+ Servicing letter templates. Provide support for the lettering needs of each individual line of business by reviewing their letter template requests, providing the data to the print vendor, testing the various templates and data points as they are programmed by the print vendor, and managing/maintaining the letter libraries that house all of the letter templates in Freedom’s servicing portfolio. Serve as Subject Matter Expert for servicing letters and data validation.

  • Coordinate large scale or annual projects; i.e. Year End, Annual Privacy Notice Distribution, or Code Cross.

  • Determine best practices based on various letter requests and scenarios received from the line of business. Add letters and process controls to the Servicing system of record. Ensure the correct data is triggered for the requested lettering scenarios.

  • Manage monthly process reviews (audits and exams). Ensure decisions made during the same follow all regulatory guidelines and do not negatively impact lines of business. Review and process daily control reports. Perform daily reconciliation of vendor produced letters to confirm accuracy.

  • Maintain regular and punctual attendance. Comply with all company policies and procedures.


    BA Degree or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience. #CB #LI-EE1

    Founded in Mount Laurel, NJ in 1990, Freedom Mortgage has since grown into one of the largest and fastest-growing privately owned full-service residential lenders in the USA. Licensed in all 50 states, Washington D.C., Puerto Rico and the Virgin Islands, Freedom Mortgage has over 5000 employees nationwide, proudly servicing $225.6 billion, and is still growing.

Our mission is to foster homeownership in America. Freedom is a leader in VA mortgage lending and is one of the mortgage industry’s largest philanthropic supporters of the USO and military families through its Team Freedom Cares philanthropic arm.

Locations include suburban Philadelphia and Fishers, IN, two regions where we were named Top Workplaces. We also have large operating centers countrywide, including these desirable markets: Beaverton , OR; Boca Raton, FL; Columbia, MD; Jacksonville, FL; Melville, NY; Plano, TX; San Dimas, CA; Tempe, AZ; Troy, MI and Woodbridge, VA.

If you seek a sense of community, top training, opportunity for advancement, a comprehensive benefits package and reward and recognition program, look no further.

Freedom Mortgage Corporation is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, national origin, or their status as a protected veteran or an individual with disabilities. Local applicants encouraged to apply. Employment contingent upon successful completion of background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. LENDER NMLS ID:2767

Equal Opportunity Employer- Minorities/Females/Disabled/Veterans