Bank of America Collections and Recovery Strategy Analyst in Phoenix, Arizona
Collections and Recovery Strategy Analyst
Newark, Delaware;Greensboro, North Carolina; Phoenix, Arizona; Charlotte, North Carolina; Kennesaw, Georgia; Jacksonville, Florida; Brea, California
The position is responsible for developing tactics that help our customers through difficult times while mitigating losses for the Bank. The analyst must be able to work independently to develop recommendations that consider their research and analysis, the regulatory framework, and competing strategies. The analyst must then utilize communication and influencing techniques to build consensus and drive implementation. This high visibility position offers a unique opportunity to interact with senior managers and drive significant business results.
The Segmentation team leverages a combination of quantitative and coding skills to maximize ROI while maintaining operational quality and ensuring a positive customer experience. Analytical areas of focus include:
• Segmentation techniques that allow for customized treatment
• Understanding and applying the laws of diminishing returns
• Performing analytics on multiple products such as Consumer and Small Business Credit Cards and Overdrawn Deposits
Responsible for performing more complex analysis and modeling for multiple products with the goal of maximizing profits and asset growth and minimizing risk and operating losses and/or other financial and marketing exposures. Develops complex program models to extract data and uses multiple databases to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results. Excels at risk/reward trade off. Build relationships with external agencies. Participates in the rollout of company-wide pilot programs developed as a result of programmed models. Duties primarily include the regular use of discretion, independent judgment, the ability to communicate with multiple levels of management and the utilization of core leadership behaviors. SAS and/or MicroStrategy experience preferred; 2-5 years experience preferred.
1st shift (United States of America)
Hours Per Week:
Learn more about this role
Manages People: No
Travel: Yes, 10% of the time
Talent Acquisition Contact:
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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