Internal Revenue Service Clerk (Initial Assistance Representative) in Phoenix, Arizona
Summary The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. See “Other Information” for Locations. Responsibilities WHAT IS THEWAGE & INVESTMENTDIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. WHAT DOESA CLERK DO? Clerks provide general clerical support to various offices. Clerks perform a critical role in the processing, distributing, and managing incoming and outgoing correspondence. The Mail and File Clerk processes both incoming and outgoing mail. In fact, Mail and File Clerks process more than a million pieces of correspondence, including tax returns, each year. The File Clerk while experiencing similar volumes is responsible for processing and filing documents.As a CLERK you will: Work in a number of offices throughout the IRS providing clerical support Receive, open, sort, and distribute both incoming and outgoing mail; route mail to various points within and outside the organization. Ensure all mail contains sufficient information for proper delivery. Maintain logs for mail accountability purposes. Screen documents, forms, and letters addressed or routed to various offices; research correspondence not addressed to specific functional areas. Screen material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determine proper office which the material should be sent. Identify forms or documents requiring special priority handling and treat them accordingly. Receive and process incoming and outgoing registered and certified mail, and express mail shipments. Maintain appropriate records and/or logs for tracking and reconciliation purposes. Review and process outgoing mail through the mail-metering system; obtain and provides mail count data to appropriate person. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov Requirements Conditions of Employment Refer to Other Information. Click "Print Preview" to review the entire announcement before applying. Must be a U.S. Citizen or National. . Qualifications You must meet the following requirements by the closing date of this announcement: GS-05 LEVEL: One year of specialized experience ata level of difficulty and responsibility equivalent to the GS-04 gradein the Federal service. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR A Bachelor’s degree or four (4) years of education above high school in any field of study from an accredited college or university. OR An equivalent amount of combined education and experience. The experience may have been gained in either the public or privatesector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education Additional Information 1 positionis located in Wage & Investment, Customer Assistance, Relationship and Education (CARE) to be filled in Phoenix, AZ. CONDITIONS OF EMPLOYMENT: - We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.- This is a bargaining unit position.- We offer opportunities for telework.- Must meet IRS telework eligibility requirements - We offer opportunities for flexible work schedules.- A 1-year probationary period is required.- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).- If you are a male applicant born after December 31, 1959, certify that you have registered with the https://www.sss.gov/ or are exempt from having to do so.- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.- Go through a Personal Identity Verification (PIV) process that requires two forms of identification. - Obtain and use a Government-issued charge card for business-related travel.- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.- Undergo an income tax verification and review of prior performance/conduct.- Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.