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Internal Revenue Service Clerk (Initial Assistance Representative) in Phoenix, Arizona

Summary WHAT IS THEWAGE & INVESTMENTDIVISION?The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments. See "Other Information" for Locations. Responsibilities WHAT DOES ACLERK (INITIAL ASSISTANCE REPRESENTATIVE) DO? As a Clerk (Initial Assistance Representative), you will serve as the first point of contact for all customers coming into the Field Assistance walk-in site. You will work with taxpayers and tax practitioners needing tax assistance, as well as, a variety of other individuals including higher-level management from Headquarters, IRS officials, news media and individuals who need to be directed to other offices. In this role, you will be responsible for assessing/determining the taxpayer needs and then directing them to the appropriate individual or area. You will also work to control the walk-in area traffic flow and demands. As anInitial Assistance Representative Clerk you will: Provide assistance by assessing taxpayer needs and directing them to the appropriate individual. Analyze and suggest resolution to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. Assist taxpayers with inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations. Examine returns, supporting documents, and monetary receipts for completeness and discrepancies. Use word processing and other software to produce a variety of correspondence in proper format, with responsibility for procedural and grammatical accuracy, factual correctness, and adequacy of treatment. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at Requirements Conditions of Employment Refer to Other Information Click "Print Preview" to review the entire announcement before applying Must be a U.S. Citizen or National IRS Employees with Career or Career Conditional Appointments . Qualifications You must meet the following requirements by the closing date of this announcement.GS-5 LEVEL:You must have 1 year of specializedexperience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes:basic knowledge of research capabilities using relevant system (i.e., IDRS) and other research sources, and IRS functions and procedures in order to make appropriate referrals and provide guidance; Knowledge of and the ability to apply basic tax law; Knowledge of regulations and procedures related to administrative activities; and skill using word processing and other software and automation devices.You may substitute education for specialized experience as follows: A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.-The experience may have been gained in either the public or privatesector or Volunteer Service.One year of experience refers to full-time work; part-time work is considered on a prorated basis.-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. Education Additional Information 1 positionis located in Wage & Investment, Customer Assistance, Relationship and Education (CARE) to be filled at the following location: 230 N First Ave, Phoenix, AZ. POSITION DESCRIPTION: 93176A PM/C SharePoint site is available for IRS Employees at: OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies. This is a bargaining unit position. Alternative work schedule, staggered work hours or telework may be available. Must meet IRS telework eligibility requirements. Tour of Duty: Monday - Friday 8:00 a.m. -4:30 p.m. May be required to file a Confidential Financial Disclosure Report within 30 days of selection and annually from then on. Must successfully complete a (high or moderate) risk background investigation, including the FBI criminal history record check. Obtain and use a Government-issued charge card for Business-related travel.