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JPMorgan Chase CIB - Business Analyst & Reporting Specialist in Phoenix, Arizona

JPMorgan Chase's Receivable Operations division supports lockbox services delivered to wholesale (corporate), public sector state government, and Federal government clients. The firm's Receivables Operations division enables customers to accept traditional paper-based payments from clients by capturing information with efficient technology services and transferring it to an output file for accounts receivable updating. The main objective is to speed collections of payments due by getting the check that's \"in the mail\" deposited into the biller's account as quickly as possible. A second objective is to speed the posting of payment information, allowing the customer to update their account records. This can substantially reduce costs and expedite the crediting of deposits to individuals accounts, which provides high customer satisfaction and a rewarding service. Our strategic focus is to deliver an extraordinary level of service and quality to our customer while leveraging the firm's operations and technology infrastructure.

As a Business Analyst & Reporting Specialist, specific responsibilities will include, but are not limited to the following:

  • Maintain daily, weekly, monthly quality reporting

  • Review and analyze Daily Client Impact Report

  • Provide ad-hoc data request for the operations management team

  • Facilitate and develop/compile performance improvement recommendations for monthly Executive Reviews

  • Drive performance and quality improvements in an effort to reduce non-value adding expenses

  • Promote effective use of tools and standard processes

  • Coordinate and manage new hire planning for operation team


  • At least 3 -5 years of functional analytical experience

  • Be highly motivated, a team player, a self-starter and able to work independently

  • Excellent strategic thinking and problem solving skills

  • Excellent listening and communication (verbal and written) skills

  • Strong analytical skills with the ability to understand business functions and processes quickly

  • Strong meeting facilitation skills

  • Strong skills with Microsoft Office products, Word, Excel, and PowerPoint (creating presentations) required with Project strongly preferred.

  • Strong relationship management, leadership, and interpersonal skills

  • Strong business analysis and planning skills

  • Ability to act as an organizational change leader

A Government Security Clearance may be required for this position. This includes, but is not limited to:

  • Fingerprints

  • Credit Check

  • Employment History

  • Tax Filing History (possibly)

  • References (possibly)

  • Proof of U.S. Legal Permanent Residence up to 7 years

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans