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USAA Capacity Planner I – – Life Company - San Antonio, Phoenix, Colorado Springs, Tampa Offices or Remote in Phoenix, Arizona

Purpose of Job

We are currently seeking a talented Capacity Planner I for a new Workforce management organization in the USAA Life Company. This role can be located in the San Antonio, Phoenix, Colorado Springs, Tampa Office or 100% Remote Work Environment. We are looking for innovative thinker that is current with the latest technology with a solutions and service mindset. This is a great opportunity to be part of a new organization and help shape the department!

Responsible for modeling forecasted workload variables, projects, and operational objectives to provide member contact areas with short-term and long-term capacity plans. Analyzes contact center trends to provide input on hiring plans reflecting workload requirements.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

Tasks:

  • Provides CoSA specific short-term and long-term tactical and strategic capacity plans that reflect forecasted workload factors, shrinkage and staffing.

  • Advises and consults with CoSA executive management on capacity planning, strategic and tactical workload and resource planning design and implementation.

  • Proactively provides transformational advice, key insights and solutions to resolve operational workload concerns.

  • Acquires and applies deep awareness and understanding of CoSA strategic plan to ensure capacity plans across member contact areas are in alignment.

  • Conducts CoSA specific scenario modeling that reflects forecasted workload variables, projects and operational objectives.

  • Generates timely hiring plans reflecting workload requirements based on forecasted member demand and operational objectives.

  • Conducts ongoing model validation and selection criteria using backcasting and variance minimization techniques.

Minimum Requirements:

  • Bachelor's degree required OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 4 or more years of experience capacity planning or scenario modeling

Qualifications may warrant placement in a different job level

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

Preferred Requirements:

  • 3 or more years of proven capacity planning experience

  • 3 or more years of experience with business operations

  • 3 or more years of experience working with Decisions (formerly known as CenterBridge)

  • 5 or more years of experience using Advance excel skills

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 10/13/20 by 11:59 pm CST time .

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

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