ICF Consulting Group, Inc. Business Analyst in Phoenix, Arizona
We are looking for a Business Analyst who is customer-focused and passionate about helping government agencies modernize technology and processes.
The ideal candidate will be responsible for leading, advising, analyzing, and managing ICF client requirements and translating them into documentation and conceptual design for the development team. Your skill as a translator ensures business analysis scope is understood and your familiarity with existing business processes allows you to determine the appropriate analysis effort necessary for the initiative. You have the proclivity to detect overlapping functions and interdepartmental dependencies and provide both tactical and strategic thinking.
You are comfortable leading an Agile team employing Scrum development framework and have familiarity with the ServiceNow platform. You also have a concrete understanding of cloud-based software development terminology as well as familiarity with concepts such as infrastructure as code, continuous integration, and continuous delivery. You are known for effective communication in person or via phone/conferencing and can represent the voice of the business.
While this opportunity can be a full-time remote role, sitting in the US, please note that travel to DC Metro area for client meetings 4 times a year will be required.
What you’ll be doing:
Translate business needs into clear user stories and acceptance criteria
Facilitate requirements elicitation sessions and provide clear follow-up steps
Apply fundamental knowledge around all aspects of analysis
Negotiate business solutions that balance technical capability and time against business need
Push creative thinking beyond the boundaries of existing industry practices and client mindsets to identify options to business problems
Share analysis skills across ICF Analysis community
What you must have:
Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific or technical discipline
5 or more years experience as a software business analyst on legacy modernization, COTS integration, or greenfield application projects including:
Business process analysis or business process re-engineering
Client facing communication
Gap analysis on current state processes
2 years recent experience as a business analyst and cross-functional team member working in an agile development environment (i.e., scrum, kanban, etc.) to include:
Leading requirements management
Requirements elicitation and documentation
User story definition
Acceptant criteria determination
Certified Scrum Master or Certified Scrum Product Owner
1 year or more experience with Visio and Jira (or similar Agile project tracking software)
Must be U.S. Citizen, eligible for Public Trust due to government contract
What we'd like you to have: (Preferred Qualifications – can be undefined, these are the “nice to haves”)
Experience with change management
Experience managing requirements across teams
Experience/Exposure with Scale Agile Framework (SAFe)
Experience facilitating scrum team ceremonies (e.g., sprint planning, backlog grooming)
Experience with ServiceNow platform in the context of development and testing
Comprehensive understanding of the full software development lifecycle (SDLC), Requirements Management, and Scope Management methodologies
Must possess strong analytical, organizational, and product management skills
Why you’ll love working here:
Generous vacation and retirement plans
Comprehensive health benefits
Flexible work location
Diverse workforce that values equality and inclusion
Ongoing training and development opportunities
Friendly community with lots of social events
Participation in charity initiatives
Employee support program
Technologies you’ll use:
Jira, Visio, Confluence, Microsoft Office, Microsoft Teams, Mural
Working at ICF
Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.
We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .
Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email email@example.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_unformattedESQA508c.pdf) .
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ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.