Work in Arizona Veterans Jobs

Job Information

ICF Consulting Group, Inc. Business Analyst in Phoenix, Arizona

We are looking for a Business Analyst who is customer-focused and passionate about helping government agencies modernize technology and processes.

The ideal candidate will be responsible for leading, advising, analyzing, and managing ICF client requirements and translating them into documentation and conceptual design for the development team. Your skill as a translator ensures business analysis scope is understood and your familiarity with existing business processes allows you to determine the appropriate analysis effort necessary for the initiative. You have the proclivity to detect overlapping functions and interdepartmental dependencies and provide both tactical and strategic thinking.

You are comfortable leading an Agile team employing Scrum development framework and have familiarity with the ServiceNow platform. You also have a concrete understanding of cloud-based software development terminology as well as familiarity with concepts such as infrastructure as code, continuous integration, and continuous delivery. You are known for effective communication in person or via phone/conferencing and can represent the voice of the business.

While this opportunity can be a full-time remote role, sitting in the US, please note that travel to DC Metro area for client meetings 4 times a year will be required.

What you’ll be doing:

  • Translate business needs into clear user stories and acceptance criteria

  • Facilitate requirements elicitation sessions and provide clear follow-up steps

  • Apply fundamental knowledge around all aspects of analysis

  • Negotiate business solutions that balance technical capability and time against business need

  • Push creative thinking beyond the boundaries of existing industry practices and client mindsets to identify options to business problems

  • Share analysis skills across ICF Analysis community

What you must have:

  • Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific or technical discipline

  • 5 or more years experience as a software business analyst on legacy modernization, COTS integration, or greenfield application projects including:

  • Business process analysis or business process re-engineering

  • Client facing communication

  • Process modeling

  • Gap analysis on current state processes

  • 2 years recent experience as a business analyst and cross-functional team member working in an agile development environment (i.e., scrum, kanban, etc.) to include:

  • Leading requirements management

  • Requirements elicitation and documentation

  • User story definition

  • Acceptant criteria determination

  • Certified Scrum Master or Certified Scrum Product Owner

  • 1 year or more experience with Visio and Jira (or similar Agile project tracking software)

  • Must be U.S. Citizen, eligible for Public Trust due to government contract

What we'd like you to have: (Preferred Qualifications – can be undefined, these are the “nice to haves”)

  • Experience with change management

  • Experience managing requirements across teams

  • Experience/Exposure with Scale Agile Framework (SAFe)

  • Experience facilitating scrum team ceremonies (e.g., sprint planning, backlog grooming)

  • Experience with ServiceNow platform in the context of development and testing

  • Comprehensive understanding of the full software development lifecycle (SDLC), Requirements Management, and Scope Management methodologies

  • Must possess strong analytical, organizational, and product management skills

Why you’ll love working here:

  • Generous vacation and retirement plans

  • Comprehensive health benefits

  • Flexible work location

  • Diverse workforce that values equality and inclusion

  • Ongoing training and development opportunities

  • Friendly community with lots of social events

  • Participation in charity initiatives

  • Employee support program

Technologies you’ll use:

Jira, Visio, Confluence, Microsoft Office, Microsoft Teams, Mural

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit to find your next career. ICF—together for tomorrow.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law ( and Pay Transparency Statement ( .

Virginia Remote Office (VA99)Need help? We're

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at