American Express Banking Monetary Operations Representative in Phoenix, Arizona
American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing is hiring Rep-Cash Management roles.
This role is a member of the Monetary Operations Teams within Enterprise Bank Servicing group, where you will deliver a world-class experience for American Express National Bank, assisting either consumer or commercial customers.
You'll provide personalized customer service of the highest level by supporting our Customer First framework, establishing rapport, and presenting a positive, friendly attitude. As a Monetary Operations Colleague you will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will serve our customer's requests by gathering and analyzing pertinent data to determine the appropriate course of action while supporting a fast paced, close knit team environment.
In this role you will be required to:
This team is responsible for the daily processing of: Wire Transfers, ACH transactions, Mobile Check Deposits, Official Check requests, Internal transfers, Account closures and any other required monetary or servicing requests. All Monetary Operations processes are highly regulated and scrutinized by Compliance, Internal/External audit as well as Federal Regulators. We must ensure proper due diligence is performed prior to the movement of all monetary transactions. This position may also support the balancing and validation process for the Federal Reserve Bank Account including; 100% accuracy on the clearance of OFAC hits and timely processing of all Incoming and Outgoing Wire Transfers through AENB Bank.
2 years’ experience in Operations or Banking preferred
Must have excellent analytical, written, and verbal communication skills
Must be extremely detail oriented to have the ability to analyze and understand large amounts of information, financial and otherwise from numerous sources
Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
Must effectively communicate American Express concerns while ensuring customers that they are valued infusing the Customer First Focus = Easy, Recognize, Solve
Must have strong time management skills and the ability to work under pressure and with limited supervision while managing multiple tasks effectively
Resilient with the desire to continually improve personal performance, customer satisfaction, operational goals, and business brand
Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement
Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
Proven adaptability to a quickly changing environment
Willingness to be involved in business initiatives that drive career development and team engagement
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Utah-Sandy
Other Locations: US-Arizona-Phoenix
Req ID: 21021528