EY Associate Support Engineer in Phoenix, Arizona
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
ASSOCIATE SUPPORT ENGINEER - DALLAS, TX; ALPHARETTA, GA; NASHVILLE, TN; PHILADELPHIA, PA; HOBOKEN, NJ; CHARLOTTE, NC
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
When you join EY EDGE, you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills and experience in assisting clients in meeting their business objectives. You will learn, grow and contribute — building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice.
Essential Functions of the job:
The Support Engineer will be responsible for providing first level support to clients on inquiries or issues related to EYST. The engineer must be able to effectively diagnose the request, troubleshoot and remote in (if necessary) to identity and resolve the issue The support engineer must follow up with client to ensure issue was resolved to customer satisfaction before closing out ticket.
Answering support tickets and interacting with clients to troubleshoot issues with EYST.
Update, maintain and monitor support ticket requests and queue
Managing user access to the EYST platform
Organizing documents received from the client
Assist with bulk data updates including initial analysis
Identify and help implement process improvements
Provide high quality service
Analytical/Decision Making Responsibilities:
Position is fast-paced and ever changing, requiring flexibility, self-initiative and regular ticket management to ensure timely communication to client for resolution.
Candidate must be able to grow in their knowledge of EYST while also identifying opportunities for technology and process improvement, as operational efficiency and scalability are critical.
Knowledge & Skills requirements:
Strong English language skills - both written and verbal
Experience with analyzing and solving problems
Experience working with business, management and technology concepts
Demonstrate project management, teaming, organizational, analytical and problem-solving skills
Effective organization and time-management skills, with the ability to work under pressure
Willingness to learn and quick to adapt to changing requirements
Confident at working effectively within a virtual or distributed team environment (this means flexible and fast paced, as the task requires)
Ability to effectively own and prioritize multiple tasks, including multi-location coordination
performing high-quality work and diligent follow up
Adept at summarizing and concluding activities, applying appropriate documentation standards
- Individual will have daily interaction with Operations lead
Flexible as well as work in excess of standard hours when necessary based on UAT Testing and busy season
Occasional night- time and weekend work is required for the position when workload demands
Bachelor's degree in liberal arts, general business, technology or related field preferred or two - five years of relevant work experience in lieu of bachelor’s degree.
Strong academic record/GPA, including, without limitation, course work that EY deems relevant to this position
What we offer
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.