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State of Arizona, Adult Protective Svcs APS Field Investigator II job is 494489 in Phoenix, Arizona

This job was posted by : For more information, please see: Requires Bachelor's Degree in Social Work, Rehabilitation, Criminal Justice or closely related field; OR 1 year of experience as a Human Service Specialist 1 in AZ state government; OR 2 years' experience providing professional case management/investigation services (Intake, Needs Assessment, Service Planning, and Monitoring and Evaluation).Flexibility in willingness to work longer shift hours or after-hours coverage, if necessary.The Department of Economic Security, Division of Aging and Adult Services, seeks an experienced and highly motivated individual to join our team as an APS Field Investigator 2 with Adult Protective Services. DAAS supports at-risk Arizonans to meet their basic needs and to live safely, with dignity and independence. Services and programs reach a diverse population of Arizonans from homeless youth to older adults.You will perform case investigation related activities involved in providing direct and indirect assistance to vulnerable, elderly, and incapacitated adults, 18 years of age or older, alleged to be abused, neglected, or exploited. You will experience human nature at its best and worst. You provide comfort and resources to those who need help. You must also remain detached from very stressful situations. Investigates, assesses, evaluates, documents, and provides referral of appropriate services for investigations involving vulnerable and incapacitated adults, 18 years of age or older, alleged to be abused, neglected and/or exploited. Determinizes if there is a need for protective and/or social services. Makes time sensitive contacts with client and interviews anyone who may have information regarding the situation. Writes various assessments and summaries regarding the case. Analyzes a variety of complex documents.Knowledge of:Federal and state statutes, APS regulations, policies and procedures related to reporting of vulnerable adult maltreatmentPhysical behavioral indicators of neglect and abuse of adults with mental disabilities or seriously mentally ill and frail elderlyCase investigation and social work practices and principles (e.g., elder rights, psychological abuse, adult maltreatment, etc.)Appropriate interventions for a variety of behavioral, developmental, and psychological symptoms.Skill in: Oral and written communication Time management and organization Critical thinkingUsing computer software packages (e.g., Excel, Word, Google Suite, etc.)Ability to: Write clear, concise, and accurate reports Quickly assess, prioritize, and process report cases when received Handle clients and callers in a professional, calm manner eliciting information quickly and efficiently. Effectively deal with irate or hostile customers or reporters