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Sparklight Application Analyst - Billing/WFM in Phoenix, Arizona

Description

Join Cable One as an Application Analyst - Billing/WFM. In this role, you will review, analyze, and modify the Singleview billing application. You will be responsible for system configurations including testing, debugging and supporting the organization's functional changes. Development with knowledge of downstream impacts and workflow including: provisioning for video, phone, VOIP, and Fiber products. You will consult with all business owners to insure operational strategic needs are met. Reflect the level autonomy, decision-making authority, breadth and level of work/accountability within the responsibility descriptions.

At Cable One and our family of companies, we keep our customers and associates connected to what matters. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

What this position does to contribute to the Company’s success:

  • Receive, research and resolution of first tier Billing/WFM Remedy and Support requests.

  • Perform routine operational tasks related to the Billing/WFM Applications and related components such as monitoring of queues, error reporting and overall system health.

  • Utilize privileged level access to applications in order to gather information, maintain and request changes.

  • Perform limited software application, implementation, configuration and testing to Billing/WFM applications

  • Assists with the implementation of changes as directed by department management

  • Write, execute and evaluate the results of database queries using database tools and SQL

  • Performs on-call duties as assigned.

  • Takes on other duties needed to help drive our purpose, fulfill our brand principles, and abide by our organization’s values.

Whenever practicable and, in accordance with legal guidelines, reasonable accommodation[s] will be made to enable an otherwise qualified individual with a disability to perform the essential functions of the position.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition, set forth below is a non-exhaustive list of requirements that are representative of the knowledge, skill and/or ability necessary to perform this position.

Education and/or experience:

Associate’s degree (A.A.) or equivalent from two-year college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.

Language skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical skills:

Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

OTHER SKILLS AND ABILITIES

  • Associate’s degree preferred.

  • Excellent computer skills including Microsoft Excel and Microsoft Word.

  • Excellent analytical and troubleshooting skills.

  • Extensive SQL Query and Database knowledge preferred.

  • Must be a self starter with sound problem solving and troubleshooting skills.

  • Must be flexible and a team player.

OTHER QUALIFICATIONS

  • Position will require up to 10% travel. Valid driver’s license and a good driving record required.

Core Competencies:

  • Committed: Values each and every customer, while working hard to keep their business and support our communities.

  • Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.

  • Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.

  • Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits: Cable One appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:

  • Medical, dental, and vision plans – start your 1st day

  • Paid time off (vacation, holiday, and personal/sick days)

  • 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of salary)

  • Life Insurance (self, spouse, children)/ Business Travel Life Insurance!

Plus other perks:

  • Tuition reimbursement (up to $5,250 on 1st year)

  • Up to seventy-five dollars a month towards cable and internet services

  • Annual community support to various organizations across the U.S.

  • Associate recognition & award program

  • Advancement opportunities

  • Collaborative work environment

  • Onsite fitness center

Cable One, Inc. is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. At Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify and embody each and every day. Cable One provides equal employment opportunities to all individuals of different races, colors, creeds, national origins, genders, marital and veteran statuses.

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