American Express Analyst, Sales in Phoenix, Arizona
Small merchants play a critical role in the strength of our economy and American Express has a history of helping these merchants thrive. By providing visibility, marketing and signature programs such as our year-round Shop Small program and Small Business Saturday, American Express helps drive customers to small businesses. The Centralize Client Management team (CCLM) within the U.S. Small Merchants organization is responsible for catalyzing Welcome Acceptance across the accepting merchant base, scaling B2B revenue and deepening our relationships with both the B2C and B2C merchant populations. This is achieved through effective client management, world-class analytics, marketing initiatives and third-party partnerships. We are dedicated to helping small merchants succeed and grow by providing them with both advocacy and support.
The Channel Enablement Team (CET) within the U.S. Small Merchants organization is focused on activating, entrenching, and growing both Proprietary and OptBlue small merchants. CET is responsible for developing strategies that deliver value, build loyalty and grow charge volume. This is a great opportunity to join a high profile, high performing team at the center of GMS priorities.
Design and create training content to align with the overarching CCLM business model and strategy, refreshing curriculum as needed, enabling the effectiveness of our client-facing teams.
Ownership of enablement session logistics: Partner coordination and content evaluation, calendar invites, session recordings, Learning Management Software uploads, session recap communications & surveys.
Liaise with business partners to support key business initiatives to enable front line teams.
Manage the collection and consolidation of performance data from multiple sources.
Support creation and management of performance packaging.
Perform data analysis to identify trends and opportunities.
Develop and share actionable insights backed by data and call listening to improve business performance.
Manage and execute on a diverse set of business transformation initiatives.
Remain current on new enablement methods to develop and deliver best-in-class learning to drive session engagement.
Seek and utilize external perspective to inform strategic recommendations to enhance performance.
Support analytic, ad hoc reporting, and project needs.
Superior verbal and written communicator
Client-facing sales or account development experience is preferred
Advanced PowerPoint skills, proficiency in Word and Excel is required
Prior training facilitation experience preferred
Strong project management, time management, and problem-solving skills
Proven ability to thrive in a fast-paced, changing environment, balancing multiple priorities and projects concurrently
Organizational and collaborative skills with a proven ability to work and influence at all levels within the organization
Analytical skills and ability to synthesize data from multiple sources, derive insights, and formulate recommendations
Ability to quickly build relationships and partner across cross-functional teams
Ability to multi-task, operate autonomously, and prioritize effectively
Naturally curious problem solver, challenges status quo and seeks out new, innovative solutions
Technical aptitude to learn new technology and identify ways to improve current processes
Potential for approximately 10% travel
Bachelor’s degree preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Primary Location: US-Arizona-Phoenix
Req ID: 21017260