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Lincoln Financial Group Analyst, Business Metrics & Analysis in Phoenix, Arizona

Alternate Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Phoenix, AZ (Arizona); Radnor, PA (Pennsylvania); Work from Home (Excluding Colorado)

Relocation assistance is not available for this opportunity.

Level: P3

Requisition #66233

About the Company

Lincoln Financial Group, a Fortune 250 company with over 10,000 employees, provides advice and solutions that help empower Americans to take charge of their financial lives with confidence. Our core business areas — Life Insurance, Annuities, Retirement Plan Services and Group Protection — focus on supporting, preserving and enhancing over 17 million customer’s lifestyles and retirement outcomes.

Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. The company had $238 billion in assets under management as of December 31, 2018.

Ranked one of the Best Large Employers in America by Forbes magazine, Lincoln Financial Group makes a serious investment in our employees’ futures through a broad range of wealth accumulation and protection plans, health and wellness programs, and career development resources designed to help each individual reach their personal and professional goals.

Be Aware of Fraudulent Recruiting Activities

If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.

Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.

The Role

The Analyst, Business Metrics & Analysis will analyze and deliver more complex business analytics, metrics & predictive modeling to support GP Operations goals and objectives. The Analyst will act as a resource for stakeholders and provide consultative advice & analytic support to advance growth and profitability initiatives and deliver meaningful business results. This position will primarily support the Member Support, Premium & Billing, and Customer Care teams & processes.

Duties & Responsibilities

  • Supports the development, refinement, maintenance, and utilization of GP Operations staffing models, reporting, and analytics

  • Partners with key business stakeholders to define and maintain appropriate measurements and targets for SLAs, TATs, and quality scores

  • Collaborates with data management teams to evolve and grow our analytical tools and reports; serves as GP Operations lead on data management strategy projects

  • Supports business case development, strategic initiatives, and complex projects with data analysis and scenario testing

  • Maintains knowledge on current and emerging developments/trends for GP Operations, assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions

  • Leverages metrics and predictive & other analytics to support business objectives and achieve desired results, including profitability & persistency

  • Builds more complex models and delivers results to business area management; addresses any questions and/or requests for refinement of models

  • Builds a variety of models, evaluates & proves model results; offers solutions to business questions/issues based on analysis

  • Advances meaningful utilization of data for processes and systems within the organization by extracting knowledge or insights from data in various forms, either structured or unstructured

  • Educates the business to promote adoption and usage of data analytics to further business insights

  • Serves as an ‘analytics champion’ educating the business to drive adoption and usage of data analytics to further business insights

  • Consults with management & business stakeholders on use of quality business analytics, tools, and market information for approaches & opportunities

  • Identifies, analyzes, and interprets current & emerging developments/business trends; presents information to management

  • Collaborates with IT & other stakeholders to evaluate current state of data; supports the development of tactical plans to improve data management and resolve technical challenges impeding data availability, quality, metric consistency and credibility

  • Supports the development and implementation of a business analytic framework to include forward-looking metrics and insights

  • Creates dashboards & scorecards utilizing existing and newly developed metrics and performance monitoring systems to provide management with quantifiable gauges of business results and impact of plans and tactical initiatives

  • Recommends process improvements to ensure effective, standardized analytical processes

  • Serves as a resource to management and stakeholders on capabilities and/or system limitations; recommends remediation plans

  • Participates in projects for analytics and predictive & other modeling integration and implementation

Additional Position Responsibilities

  • Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.

  • Makes a positive contribution as demonstrated by: - Making suggestions for improvement - Learning new skills, procedures and processes

  • Performs other duties as required.

  • Remains current in profession and industry trends.

Education

  • 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) - Minimum Required

Experience

  • 3 - 5+ Years of experience in analytics within the financial services industry, including design and implementation of forward-looking metrics to support and optimize business objectives (Required )

This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.

Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.

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Lincoln Financial Group ("LFG") is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, veterans status, or genetic information. Opportunities throughout LFG are available to employees and applicants and are evaluated on the basis of job qualifications. We have a drug free work environment and we perform pre-employment substance abuse testing.

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