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CBRE Account Manager - FacilitySource in Phoenix, Arizona

Account Manager - FacilitySource

Job ID

30197

Posted

14-Sep-2021

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Columbus - Ohio - United States of America, Phoenix - Arizona - United States of America

The Account Manager will manage 1-5 accounts with up to $10M in revenue and a team of coordinators in delivering all client commitments. The ideal candidate will have expertise/experience in both client relations and operations.

This position can be located in Columbus, OH, or Phoenix, AZ, and may be required to return to the office in Jan 2022.

Responsibilities:

• Responsible for overall satisfaction of assigned client(s)

• Monitors SLA performance and aligns with Service Operations to ensure client service levels are met/exceeded

• Facilitates regular internal meetings with Support/Service Delivery team to discuss open issues, system updates, best practices, etc.

• Identifies new CBRE | FacilitySource products that fit the client’s needs and make recommendations for process and spend optimization

• Directly manages a team of coordinators in delivering all client commitments; provides formal coaching & development of direct reports

• Prioritizes open issues/tasks, working closely with cross-functional teams

• Aligns with partners and internal colleagues

• Develops and manages the Account Plan, including ongoing delivery against the contractual obligations

• Serves as primary point of contact for client(s); reviews key performance indicators with client (MBRs, QBRs, etc.)

• Account-level P&L management

• Manages daily performance and ongoing delivery against contractual obligations

• Informs the organization of potential risks and develops action plans to address

• Manage days sales outstanding (DSO)

Education & Experience:

• 3 years of experience in facilities management or client management required

• Knowledge of facilities management/trade services required

• Professional verbal and written communication skills

• Knowledge of customer service principles and practices

• Ability to develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Demonstrated ability to professionally present to Senior Executives

• Ability to prioritize among competing tasks

• Ability to communicate and influence key stakeholders at all levels of an organization

• Proficiency with MS Office (Outlook, Excel, Word) and business applications

• Bachelor’s degree preferred

• People leadership experience preferred

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

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