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CBRE Account Manager - FacilitySource in Phoenix, Arizona

Account Manager - FacilitySource

Job ID




Service line

GWS Segment

Role type


Areas of Interest

Facilities Management


Columbus - Ohio - United States of America, Phoenix - Arizona - United States of America

The Account Manager will manage 1-5 accounts with up to $10M in revenue and a team of coordinators in delivering all client commitments. The ideal candidate will have expertise/experience in both client relations and operations.

This position can be located in Columbus, OH, or Phoenix, AZ, and may be required to return to the office in Jan 2022.


• Responsible for overall satisfaction of assigned client(s)

• Monitors SLA performance and aligns with Service Operations to ensure client service levels are met/exceeded

• Facilitates regular internal meetings with Support/Service Delivery team to discuss open issues, system updates, best practices, etc.

• Identifies new CBRE | FacilitySource products that fit the client’s needs and make recommendations for process and spend optimization

• Directly manages a team of coordinators in delivering all client commitments; provides formal coaching & development of direct reports

• Prioritizes open issues/tasks, working closely with cross-functional teams

• Aligns with partners and internal colleagues

• Develops and manages the Account Plan, including ongoing delivery against the contractual obligations

• Serves as primary point of contact for client(s); reviews key performance indicators with client (MBRs, QBRs, etc.)

• Account-level P&L management

• Manages daily performance and ongoing delivery against contractual obligations

• Informs the organization of potential risks and develops action plans to address

• Manage days sales outstanding (DSO)

Education & Experience:

• 3 years of experience in facilities management or client management required

• Knowledge of facilities management/trade services required

• Professional verbal and written communication skills

• Knowledge of customer service principles and practices

• Ability to develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

• Demonstrated ability to professionally present to Senior Executives

• Ability to prioritize among competing tasks

• Ability to communicate and influence key stakeholders at all levels of an organization

• Proficiency with MS Office (Outlook, Excel, Word) and business applications

• Bachelor’s degree preferred

• People leadership experience preferred

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)