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Aerotek $16/hr. Customer Service/Tech Support. Start 5/17 in PHOENIX, Arizona

$16/hr. M-Saturday schedule availability. CSR work but more on the tech side. Start soon, 5/17.

Description:

large GPS manufacturer that measures diagnostics on fleet trucking and vehicles. The devices track the location of the vehicle on command, provide location history and set perimeters on where a vehicle is at. These openings are under the fleet vertical- dealing with small/medium sized business and their vehicles.

Representative will assist customers with the transitioning from “Motion GPS” to “Gold Star Connect”

• Preform basic trouble shooting

• Assist Customers with resetting pin numbers

• Verify and update account information

o Email

o Phone Number

o Mailing Address

• Send correspondence to customers informing them of the change in service

Not a high volume call center role. More dealing and following up with cases. Also 5-10 email cases daily.

Skills:

"call center", inbound, outbound, "tech* support", "escalated call*", Troubleshooting

Top Skills Details:

Call Center

Customer Service Representative

Technical Support

Inbound Calls

Bilingual Preferred

Additional Skills & Qualifications:

Bilingual candidates are a plus but not required

2.0+ years of recent call center experience

Desire to work in tech/troubleshooting, Detail oriented, multitasking in multiple systems

Dis-qualifiers: Jumpy work history, no call center experience

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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