Work in Arizona Veterans Jobs

Job Information

Banner Health ROI Technician in Mesa, Arizona

Primary City/State:

Mesa, Arizona

Department Name:

HIMS Release of Informtn-Corp

Work Shift:


Job Category:

Revenue Cycle

Your Journey with us began the moment you made the choice to seek a career with Banner Health. Whether you are just beginning your career or your Journey has spanned 30 years, Banner's employer commitment is: "We'll help make a difference in your life and career so you can make a difference in the lives of others.”

Banner is looking for a Release of Information Tech that has the ability to multi-task in a paper lite, electronic environment in regard to answering phones and looking up request status in our logging system. Ability to work with high request volumes, stressful situations. Current release of information experience. Current experience with Cerner Powerchart, MS4, ROI tracking, Excel, Adobe, NextGen & Outlook applications. Ability to work under pressure of specific deadlines and turn-around-times.

This is a great remote/work from home opportunity . Training will take place remote. Sunday- Thursday- 9:30pm- 6am.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


This position provides a wide variety of release of information functions for the Banner Health system (hospitals, clinics, urgent care facilities). Processes a high volume of requests for confidential patient information in accordance with HIPAA, Federal, state and regulatory guidelines.


  1. Conducts routine high volume continuing care releases of health information in accordance with Banner Health policy and all state and federal laws.

  2. Compiles department statistics, generates reports, and facilitates special projects as required including assisting in the development of targets and action plans to achieve department goals. All ROI staff must meet the minimum productivity standards.

  3. Performs review of requests and logs into electronic health record tool for accounting of disclosure in accordance with Banner Health policy, all state and Federal laws.

  4. Renames all incoming high volume faxes in accordance to established release of information naming standards.

  5. Provide customer service and assistance related to RELEASE OF INFORMATION departmental functions to requesters, patients, vendors, providers, ancillary staff, and other departments.

  6. Performs the document imaging function as required for scanning paper storage records in the specified turnaround time. Assures documents are of good quality and are legible to read.

  7. Performs distribution of records to requester by faxing, emailing, CD, or paper in a specified turnaround time.

  8. Perform a variety of other RELEASE OF INFORMATION functions including assistance with answering telephones, returning calls to requesters, and other duties as assigned by RELEASE OF INFORMATION leadership.

  9. Works under regular supervision using defined processes. Conducts problem solving using a learned expertise in regulations and release of information guidelines. Has assigned responsibility within a department. Internal customers are physicians, office staff, vendors, nursing and ancillary staff. External customers are attorney, insurance payers, and patients. Pays close attention to detail when performing release of information functions.


Requires the knowledge of health information practices and principles as normally demonstrated through completion of one or more years of post-high school education in medical records and information systems OR high school diploma/GED or equivalent working knowledge and one or more years of experience working with medical records and/or health information management provider office.

Requires the ability to communicate effectively in oral and written formats; requires ability to inspect, read, and analyze written material. Must be able to perform and work on multiple tasks in a high volume environment and organize and prioritize work. Requires good judgment, initiative and problem-solving abilities, along with effective teamwork skills.

Requires strong technical skills in the use of Windows software applications, specialized equipment and multiple databases. Must have strong organizational skills, good customer service and interpersonal skills. Is knowledgeable and proficient in accessing and utilizing all applicable EHR systems as well as multiple EHR applications utilized by the Release of Information department.


Current enrollment in the Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) Program. A background in the use of medical terminology for the assigned area is preferred. Additional related education and/or release of information experience preferred.

Additional related education and/or experience preferred.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.