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Desert Diamond Casinos Surveillance Officer (TUC) in Glendale, Arizona

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*Position Summary:* * Under direct supervision of the Desert Diamond Casino- Phoenix Surveillance Supervisor, the Desert Diamond Casino- Phoenix Surveillance Officer protects the assets of the casino property, patrons and team members by utilizing surveillance equipment. *This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.* *Essential Duties & Responsibilities:* * Ensures all surveillance equipment is functioning properly throughout their respective shift. * Ensures that all video logs and reports are completed. * Ensures all gaming irregularities are reported to the Tohono O'odham Gaming Office. * Operates and monitors surveillance equipment. * Monitors and records all guest activity at video, table games and slot machines. * Monitors and records all other areas by video camera. * Monitors all alarm equipment in the Video Surveillance room. * Monitors cash handling. * Assists in any internal or external investigations conducted by the Tohono O'odham Gaming Office or authorized Law Enforcement Agency. * Maintains a good communication with team members and maintains a positive and professional work environment. * Contributes to a team effort and accomplishes related results as required. * Performs other duties as required. *Minimum Qualifications:* *Knowledge, Abilities, Skills, and Certifications:* * Knowledge of Policies and Procedures. * Knowledge of fraud detection. * Ability to operate surveillance equipment. * Ability to communicate, read, and write clearly in basic English. * Ability to demonstrate outstanding guest service at all times. * Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. * Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. * Ability to operate a two-way radio. * Ability to learn all in house casino games. * Ability to communicate effectively in English both verbally and in writing. * Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, Access, and presentation software (such as PowerPoint). * Ability to work in a stressful fast paced environment.