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Desert Diamond Casinos Front Desk Agent (TUC) in Glendale, Arizona

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Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner with check in, check out and other related services. Maintains confidentiality of all information. Registers guests, collects payment and records data pertaining to payment funds and expenditures. Assigns accommodations to guests. Resolves Hotel guests complaints. Executes emergency procedures in accordance with hotel standards. Answers inquire concerning travel routes, recreational facilities, scenic attractions and dining establishments. Answers incoming calls, greetings callers, providing information, transferring calls and/or taking messages as necessary. Assists guests in making any future reservations. Handles and verifies all complimentary vouchers for any comp rooms are received. Answers guest questions about property. Upon request, arranges medical aid for Hotel guests via the Security Office. Complies with all cash and credit card handling procedures. Wears proper uniforms at all times. Upholds the Hotel's commitment to hospitality. Contributes to a team effort and accomplishes related results as required. Performs other duties as required.